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For Companies At a Glance
- Tasks: Manage projects for government clients, ensuring smooth operations and high customer service.
- Company: Join CTM, a global leader in corporate travel with a diverse and award-winning team.
- Benefits: Enjoy travel incentives, career development support, and a focus on employee wellbeing.
- Why this job: Be part of a dynamic team in a growing industry with opportunities for personal and professional growth.
- Qualifications: Strong communication skills, customer service experience, and proficiency in Microsoft Office required.
- Other info: CTM promotes sustainability and offers volunteer leave to support your favorite causes.
The predicted salary is between 28800 - 42000 £ per year.
Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role
The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.
Skills and Experience
• Excellent written and verbal skills
• Experience using Freshdesk or a similar tool
• Exemplary customer service to internal and external stakeholders
• High attention to detail
• Excellent communicator
• Highly resilient, remaining calm when dealing with pressure
• Highly organised and an effective planner
• A team player
• Commercially aware
• Ability to think logically and to use creativity to solve problems and come up with solutions
• Proficient knowledge of Microsoft Office packages, particularly Word and and Excel.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at
Service Delivery Consultant employer: Corporate Travel Management UK
Contact Detail:
Corporate Travel Management UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant
✨Tip Number 1
Familiarize yourself with the travel industry and current trends. Understanding the dynamics of corporate travel will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Highlight your customer service experience. Since the role emphasizes exemplary customer service, be prepared to share specific examples of how you've successfully managed client relationships or resolved issues in previous positions.
✨Tip Number 3
Showcase your organizational skills. The job requires high attention to detail and effective planning, so think of instances where you've successfully managed multiple tasks or projects simultaneously.
✨Tip Number 4
Demonstrate your problem-solving abilities. Be ready to discuss situations where you've had to think creatively to overcome challenges, as this will align well with the expectations of the Service Delivery Consultant role.
We think you need these skills to ace Service Delivery Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in customer service and project management. Emphasize any relevant skills such as using Freshdesk or similar tools, and your proficiency in Microsoft Office, particularly Word and Excel.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention specific experiences that demonstrate your excellent communication skills and ability to handle pressure while providing exemplary customer service.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed projects or provided operational support. Use concrete examples to illustrate your attention to detail and organizational skills.
Showcase Your Team Player Attitude: CTM values collaboration, so be sure to mention instances where you successfully worked as part of a team. Highlight your flexibility and willingness to take on various tasks as needed by the business.
How to prepare for a job interview at Corporate Travel Management UK
✨Show Your Passion for Travel
Since CTM is a leader in corporate travel, it's essential to express your enthusiasm for the travel industry. Share personal experiences or insights that highlight your passion and understanding of the sector.
✨Demonstrate Excellent Communication Skills
As a Service Delivery Consultant, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed communication in previous roles, especially under pressure.
✨Highlight Your Problem-Solving Abilities
CTM values creativity in problem-solving. Be ready to discuss specific challenges you've faced in past positions and how you approached them logically and creatively to find solutions.
✨Familiarize Yourself with Relevant Tools
Experience with Freshdesk or similar tools is a plus. If you have used any customer service platforms, be prepared to discuss your experience and how it can benefit CTM's operations.
