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For Companies At a Glance
- Tasks: Manage corporate accounts, ensuring growth and retention while providing excellent customer support.
- Company: Join CTM, a global leader in business travel management with a focus on savings and efficiency.
- Benefits: Enjoy hybrid work, career development opportunities, and wellness programs to support your health.
- Why this job: Be part of a dynamic team that values relationships and offers exciting travel incentives.
- Qualifications: 5+ years in Account Management and experience in the Travel industry are essential.
- Other info: CTM promotes from within and supports sustainability initiatives, making it a great place to grow.
The predicted salary is between 30000 - 42000 £ per year.
Our Bradford team is looking for an Account Manager to look after its corporate accounts. The role is full time and permanent, working in a hybrid pattern with 3 days per week in our Bradford office located near the Interchange Station.
It is essential to have worked in the Travel industry to be successful in this role, please refrain from applying if you have no experience in this sector.
THE COMPANY
Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM’s proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.
OVERVIEW
The role of the Client Manager is to effectively manage a portfolio of diverse to ensure growth, development and retention. The role requires strong support to all customers, depending upon their individual requirements. The role works across the wider business, in particular Customer Support, Finance and Operations. Total client ownership along with retention and developing new business are all key aspects of this role.
DESIRABLE
Project management experience would be a district advantage to help manage multiple requests from clients and oversee client implementations and go live.
SKILLS & EXPERIENCE
5+ years’ experience in Account Management
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Confident communicator (written and oral) and a demonstrated ability to work collaboratively and influence a variety of audiences at all levels of internal and external organisations.
A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
Business acumen, sound decision making, analytical and organisational skills in a fast paced environment; a consultative approach to managing complex client relationships
Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
Passion about business and dissatisfaction, always thinking of ways to improve/grow clients within own remit
Strong analytical skills
Highly resilient –remains calm under pressure
Key Measures:
Excellent customer retention with minimal contract losses
Positive engagement and advocacy from key internal departments, such as Finance and Operations Review meetings will be proactive and strategic, adding value to clients. Customer data will be reviewed and summarised in advance, making recommendations for savings opportunities, return on investment and travel efficiencies
Feedback from clients to be reviewed quarterly with the Lead Client Manager and Head of Client Services, and action plans implemented based on feedback and observations
Required of all CTM Positions
Embrace CTM’s core values of Connect, Evolve, Deliver.
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at
Account Manager employer: Corporate Travel Management UK
Contact Detail:
Corporate Travel Management UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Make sure to leverage your network within the travel industry. Reach out to former colleagues or industry contacts who might have insights into CTM or can provide a referral. Personal connections can often make a significant difference in getting noticed.
✨Tip Number 2
Familiarize yourself with CTM's core values: Connect, Evolve, Deliver. During any interactions, whether informal chats or interviews, demonstrate how your personal values align with theirs and how you can contribute to their mission.
✨Tip Number 3
Prepare to discuss specific examples from your past experience in account management within the travel sector. Highlight instances where you successfully managed client relationships, improved retention rates, or implemented new strategies that led to growth.
✨Tip Number 4
Stay updated on current trends in the travel industry and be ready to discuss how these trends could impact CTM's clients. Showing that you are knowledgeable about the market will demonstrate your commitment and expertise in the field.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 5+ years of experience in Account Management, particularly in the Travel industry. Emphasize any relevant project management experience and your ability to manage multiple client requests.
Craft a Compelling Cover Letter: In your cover letter, express your passion for business travel and how your skills align with CTM's core values of Connect, Evolve, Deliver. Mention specific examples of how you've successfully managed client relationships and contributed to customer retention.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure that your application reflects your confident written and oral communication abilities. Use clear and professional language throughout your documents.
Highlight Analytical Skills: Demonstrate your analytical skills by providing examples of how you've used data to make informed decisions or recommendations in previous roles. This will show your potential to add value to CTM's clients.
How to prepare for a job interview at Corporate Travel Management UK
✨Show Your Travel Industry Experience
Make sure to highlight your experience in the travel industry during the interview. Discuss specific roles, responsibilities, and achievements that demonstrate your understanding of the sector and how it relates to account management.
✨Demonstrate Strong Communication Skills
As an Account Manager, effective communication is key. Prepare to showcase your ability to engage with various stakeholders. Use examples from your past experiences where you successfully influenced decisions or built strong relationships.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and analytical skills. Be ready to discuss how you would handle multiple client requests or manage complex relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasize Your Resilience and Adaptability
The role requires someone who can remain calm under pressure. Share examples of challenging situations you've faced in previous roles and how you managed to stay focused and deliver results despite the stress.
