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For Companies At a Glance
- Tasks: Manage a portfolio of clients and support the client management team.
- Company: Join CTM, a global leader in corporate travel with a diverse and award-winning team.
- Benefits: Enjoy flexible working, wellbeing support, and exciting incentive trips to global destinations.
- Why this job: Embark on a rewarding career in travel with opportunities for growth and development.
- Qualifications: 2 years of management experience, excellent communication skills, and a passion for travel.
- Other info: CTM is committed to sustainability and employee wellbeing, offering unique initiatives and support.
The predicted salary is between 28800 - 43200 £ per year.
Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
Essential Skills
- At least 2 years proven Management experience with the confidence and ability to challenge and query decisions with senior members of CTM and own client issues to avoid escalations
- Excellent written and verbal communication skills
- Excellent numeracy/analytical skills – makes rational, realistic and sound decisions
- Attention to detail and quality orientation
- Persuasive – ability to negotiate
- Highly resilient – remaining calm under pressure
- Highly organised and a good planner – prioritises activity
- Advanced industry knowledge
- A team player
- Excellent relationship builder
- Working with information – ability to use a range of information and identify new opportunities for the client and CTM
- Commercially aware
OVERVIEW
The role of the Inside Client Manager Client is primarily to manage a small portfolio of clients, support the team of client managers and provide ad hoc project support across the team. The role is required to work closely with the Business Support Team, wider Client Management team, Operations and Finance. The role requires the job holder to own their clients and manage them remotely, providing regular updates, training, support and management information. The role will support the Head of Client Services and have direct responsibility for providing clear updates, associated to each client or project, planning and clear visibility and regular reports in relation to each client. In addition, when required the job holder will also effectively manage a portfolio of clients to ensure growth, development and retention. The role requires strong support to all client managers, which may include leading training, system demonstrations and client onboarding. Total client ownership along with retention and developing new business are all key aspects of this role.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include: Annual Volunteer Day Leave to support a charity/cause of your choice, Offsetting all CTM employees’ travel, Partnership with South Pole – supporting sustainable community projects (local & global), Paperless office initiatives & recycling options.
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Junior Client Manager employer: Corporate Travel Management UK/EU
Contact Detail:
Corporate Travel Management UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Client Manager
✨Tip Number 1
Familiarise yourself with the corporate travel industry and current trends. Understanding the latest developments in business travel will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work at CTM or similar companies. Attend industry events or join online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare to discuss your management experience in detail. Be ready to share specific examples of how you've successfully managed client relationships and resolved issues, as this is crucial for the Junior Client Manager role.
✨Tip Number 4
Showcase your analytical skills by being prepared to discuss how you've used data to make decisions in previous roles. Highlighting your ability to analyse information and identify opportunities will set you apart from other candidates.
We think you need these skills to ace Junior Client Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and relevant skills. Emphasise your ability to handle client issues, communicate effectively, and demonstrate your analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of CTM's values. Mention specific experiences that align with the role's requirements, such as client management or team support.
Highlight Relevant Experience: In your application, focus on your previous roles that involved client management or support. Provide examples of how you successfully managed client relationships and contributed to team success.
Showcase Your Soft Skills: CTM values strong interpersonal skills. In your application, highlight your ability to build relationships, negotiate effectively, and remain calm under pressure. Use specific examples to illustrate these qualities.
How to prepare for a job interview at Corporate Travel Management UK/EU
✨Showcase Your Management Experience
Be prepared to discuss your previous management roles in detail. Highlight specific examples where you successfully handled client issues or challenged decisions, demonstrating your confidence and ability to manage relationships effectively.
✨Demonstrate Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. Consider preparing a brief presentation on a relevant topic to showcase your ability to convey information effectively.
✨Highlight Analytical Abilities
Prepare to discuss how you've used analytical skills in past roles. Bring examples of how you've made sound decisions based on data, and be ready to solve a hypothetical problem during the interview to demonstrate your rational thinking.
✨Emphasise Teamwork and Relationship Building
CTM values team players, so share experiences that illustrate your ability to work collaboratively. Discuss how you've built strong relationships with clients and colleagues, and be ready to explain how you would support the wider Client Management team.
