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- Tasks: Manage projects for government clients, ensuring successful accommodation and transport solutions.
- Company: Join CTM, a global leader in corporate travel with a diverse and award-winning team.
- Benefits: Enjoy travel incentives, career development support, and a focus on employee wellbeing.
- Why this job: Be part of a dynamic team that values creativity, resilience, and customer service in the travel industry.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: CTM promotes sustainability and offers volunteer leave to support your favorite causes.
The predicted salary is between 28800 - 42000 £ per year.
Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM’s proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.
Overview
The Service Delivery team are responsible for managing and overseeing a number of specific projects for government clients, specifically in relation to the provision of accommodation, transport and providing operational help and support to make their project a success. In this role, the job holder will be the main point of contact in relation to all project related issues, working alongside colleagues in Client Services, Supplier Relations, Health & Safety and Finance. The role will also be responsible for handling incoming calls and emails in line with agreed service levels and providing a high level of customer service to all clients.
Skills and Experience
- Excellent written and verbal skills
- Experience using Freshdesk or a similar tool
- Exemplary customer service to internal and external stakeholders
- High attention to detail
- Highly resilient, remaining calm when dealing with pressure
- Highly organised and an effective planner
- A team player
- Commercially aware
- Ability to think logically and to use creativity to solve problems and come up with solutions
- Proficient knowledge of Microsoft Office packages, particularly Word and Excel.
- Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.
Customer service experience – demonstrable experience of working in a customer centric environment.
Previous experience of working for a travel company would be advantageous.
Required of all CTM Positions
Embrace CTM’s core values of Connect, Evolve, Deliver.
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Regular and reliable attendance.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at
Seniority level
- Associate
Employment type
- Full-time
Job function
- Administrative and Customer Service
- Industries: Travel Arrangements, Government Administration, and Office Administration
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Service Delivery Consultant employer: Corporate Travel Management (CTM) UK
Contact Detail:
Corporate Travel Management (CTM) UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Consultant
✨Tip Number 1
Familiarize yourself with the travel industry and current trends. Understanding the dynamics of corporate travel will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Highlight your customer service experience. Since this role emphasizes exemplary customer service, be prepared to share specific examples of how you've successfully managed client relationships or resolved issues in previous positions.
✨Tip Number 3
Showcase your organizational skills. As a Service Delivery Consultant, you'll need to manage multiple projects simultaneously. Be ready to discuss how you prioritize tasks and stay organized under pressure.
✨Tip Number 4
Demonstrate your problem-solving abilities. Prepare to discuss situations where you've had to think creatively to overcome challenges, as this will illustrate your capability to handle the demands of the role effectively.
We think you need these skills to ace Service Delivery Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Delivery Consultant role. Emphasize your customer service experience, attention to detail, and any familiarity with tools like Freshdesk.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of CTM's values. Mention specific examples of how you've provided exemplary customer service and handled pressure in previous roles.
Highlight Communication Skills: Since excellent written and verbal communication skills are crucial for this position, ensure your application reflects your ability to communicate effectively. Use clear and concise language throughout your documents.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've used creativity and logical thinking to solve problems in past roles. This will demonstrate your suitability for the dynamic environment at CTM.
How to prepare for a job interview at Corporate Travel Management (CTM) UK
✨Showcase Your Customer Service Skills
Since the role emphasizes exemplary customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to remain calm under pressure and your commitment to providing high-quality service.
✨Demonstrate Your Organizational Skills
The position requires a highly organized individual. Discuss your methods for managing multiple projects or tasks simultaneously. You might want to mention any tools or techniques you use to stay on top of deadlines and ensure that all details are accounted for.
✨Familiarize Yourself with Relevant Tools
If you have experience with Freshdesk or similar tools, make sure to mention it during the interview. If not, take some time to learn about these platforms and how they can enhance service delivery. This shows your initiative and readiness to adapt to the company's systems.
✨Emphasize Team Collaboration
CTM values teamwork, so be ready to discuss your experiences working in teams. Share examples of how you've collaborated with colleagues from different departments to achieve common goals, and express your enthusiasm for being part of a diverse team.
