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- Tasks: Manage customer service lifecycle and ensure high-quality IT services.
- Company: Join CTM, a global leader in business travel with a diverse and award-winning team.
- Benefits: Enjoy flexible working, wellbeing support, and exciting travel incentives.
- Why this job: Be part of a growing company focused on sustainability and employee development.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: CTM is a Disability Confident Employer, promoting inclusivity in the workplace.
The predicted salary is between 36000 - 60000 £ per year.
Direct message the job poster from Corporate Travel Management (CTM) UK/EU
Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
About the Role
The purpose of the role is to manage the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer\’s needs are met.
The role also ensures that the region\’s IT infrastructure aligns with CTM business objectives. They manage infrastructure, service desk staff, and processes to ensure the effective and efficient use of technology and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills:
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
Experience:
- Experience in IT service management or a similar role.
- Proven experience in managing customer service lifecycle.
- Experience in managing IT infrastructure and service desk operations.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to lead and manage a team of IT professionals.
- Experience in vendor management and negotiation.
Knowledge:
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
- Knowledge of project management methodologies.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.
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Mid-Senior level
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Full-time
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Information Technology
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Windows Engineer employer: Corporate Travel Management (CTM) UK/EU
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows Engineer
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily emphasises their application. Consider obtaining a certification if you haven't already, as it demonstrates your commitment and knowledge in IT service management.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific challenges you faced and how you overcame them, as this will highlight your problem-solving abilities.
✨Tip Number 3
Network with current or former employees of CTM to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss your experience with customer service lifecycle management. Think of specific instances where you improved service delivery or resolved customer issues effectively, as this aligns directly with the role's responsibilities.
We think you need these skills to ace Windows Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and customer service. Emphasise your leadership skills and any specific ITIL knowledge you possess, as these are crucial for the Windows Engineer role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the travel industry and how your skills align with CTM's values. Mention your understanding of IT infrastructure and customer service principles, and provide examples of how you've successfully managed teams or projects in the past.
Showcase Problem-Solving Skills: Include specific examples in your application that demonstrate your problem-solving abilities. Describe situations where you effectively resolved technical issues or improved service delivery, as this will resonate well with CTM's focus on high-quality IT services.
Highlight Relevant Experience: Detail your previous roles related to IT service management, especially those involving customer service lifecycle management. If you have experience with vendor management or project management methodologies, make sure to include that as well.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
✨Showcase Your Customer Service Skills
Since the role involves managing the customer service lifecycle, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you resolved issues or improved customer satisfaction.
✨Demonstrate ITIL Knowledge
Familiarity with ITIL best practices is crucial for this position. Brush up on key ITIL concepts and be ready to explain how you've applied them in past roles, particularly in managing IT services and infrastructure.
✨Highlight Leadership Experience
As a Windows Engineer, you'll likely lead a team. Prepare to talk about your leadership style, how you manage team dynamics, and any successful projects you've led. Use examples that showcase your ability to motivate and guide others.
✨Prepare for Technical Questions
Expect technical questions related to IT infrastructure, networks, and service desk tools. Review relevant technologies and be ready to discuss your hands-on experience with them, as well as any troubleshooting scenarios you've encountered.
