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For Companies At a Glance
- Tasks: Support customer service with high-quality IT assistance and ensure smooth operations.
- Company: Join CTM, a global leader in corporate travel solutions with a diverse and award-winning team.
- Benefits: Enjoy flexible working, wellbeing support, and exciting travel incentives for top performers.
- Why this job: Be part of a vibrant culture focused on growth, sustainability, and employee development.
- Qualifications: Experience in IT service roles and strong customer service skills are essential.
- Other info: CTM is committed to diversity and offers a supportive environment for all.
The predicted salary is between 28800 - 43200 £ per year.
Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM: CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role: The purpose of the role is to support the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs are met through being listened to, valued and respected leading to positive experiences. They support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills & Experience:
- Skills:
- Excellent customer service and interpersonal skills.
- Strong teamwork and collaboration skills.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
- Experience in IT service analysts or a similar role.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to work as part of a team of IT professionals.
- Experience in vendor management and negotiation.
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
Why CTM?
- Reward & Recognition: CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world.
- Employee Wellbeing and Flexibility: The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
- Sustainability Focus: CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM.
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist (Bradford)
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this is a key requirement for the Service Desk Specialist role. Consider taking a short online course or reading up on ITIL frameworks to demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. Think about specific instances where you went above and beyond to help a customer, as this will resonate well with CTM's focus on high-quality service.
✨Tip Number 3
Network with current or former employees of CTM on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with service desk tools and IT infrastructure during the interview. Being able to articulate your technical proficiency will set you apart from other candidates and show that you're ready to hit the ground running.
We think you need these skills to ace Service Desk Specialist (Bradford)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in IT service roles, particularly those involving customer service and ITIL best practices. Use specific examples to demonstrate your problem-solving and analytical skills.
Showcase Your Skills: Make sure to showcase your excellent customer service and interpersonal skills in your application. Mention any teamwork and collaboration experiences that illustrate your ability to work under pressure and manage multiple priorities.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your enthusiasm for the role and the company. Explain why you want to work at CTM and how you can contribute to their mission of providing high-quality IT services.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
✨Showcase Your Customer Service Skills
As a Service Desk Specialist, your ability to provide excellent customer service is crucial. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your interpersonal skills and how you ensure customers feel valued and respected.
✨Demonstrate ITIL Knowledge
Since CTM values ITIL best practices, brush up on your knowledge of these frameworks. Be ready to discuss how you've applied ITIL principles in previous roles, particularly in managing IT services and ensuring consistent delivery.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of specific instances where you've tackled technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Teamwork and Collaboration
CTM values teamwork, so be prepared to discuss your experiences working in a team environment. Share examples of how you've collaborated with colleagues to achieve common goals, and how you handle conflicts or differing opinions within a team.
