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For Companies At a Glance
- Tasks: Support customer service with high-quality IT assistance and ensure smooth operations.
- Company: Join CTM, a global leader in corporate travel solutions with a diverse and award-winning team.
- Benefits: Enjoy flexible working options, wellbeing support, and exciting travel incentives for top performers.
- Why this job: Be part of a vibrant culture focused on growth, sustainability, and making a positive impact.
- Qualifications: Experience in IT service roles, strong communication skills, and knowledge of ITIL best practices required.
- Other info: CTM promotes from within and values employee wellbeing through various initiatives.
The predicted salary is between 28800 - 43200 £ per year.
Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM: CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role: The purpose of the role is to support the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer's needs are met through being listened to, valued and respected leading to positive experiences. They support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills & Experience:
- Skills:
- Excellent customer service and interpersonal skills.
- Strong teamwork and collaboration skills.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
- Experience in IT service analysts or a similar role.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to work as part of a team of IT professionals.
- Experience in vendor management and negotiation.
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
Why CTM?
- Reward & Recognition: CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world.
- Employee Wellbeing and Flexibility: The physical health and mental wellbeing of our CTM employees is something we take very seriously.
- Sustainability Focus: CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM.
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Service Desk Specialist employer: Corporate Travel Management (CTM) UK/EU
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Consider taking a short online course or reading up on the latest ITIL frameworks to demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Think about specific instances where you turned a negative experience into a positive one for a customer.
✨Tip Number 3
Research CTM's values and sustainability initiatives. Being able to discuss how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of CTM on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Service Desk Specialist role, which can help you tailor your approach.
We think you need these skills to ace Service Desk Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Desk Specialist at CTM. Highlight your customer service skills and experience in IT service management in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency in ITIL best practices, problem-solving abilities, and any relevant technical skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples from your past experiences that demonstrate your ability to provide high-quality support and work under pressure.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
✨Showcase Your Customer Service Skills
As a Service Desk Specialist, your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved their experience. Highlight your interpersonal skills and how you value customer feedback.
✨Demonstrate ITIL Knowledge
Since the role requires proficiency in ITIL best practices, be ready to discuss your understanding of these frameworks. You might want to explain how you've applied ITIL principles in previous roles, particularly in service delivery and incident management.
✨Prepare for Problem-Solving Scenarios
Expect to face situational questions that assess your problem-solving abilities. Think of specific challenges you've encountered in IT service roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Teamwork and Collaboration
CTM values teamwork, so be prepared to discuss how you've worked effectively within a team. Share examples of successful collaborations and how you contributed to achieving common goals, especially in high-pressure situations.