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- Tasks: Lead the service desk team and ensure top-notch customer support.
- Company: Join CTM, a global leader in corporate travel solutions with a vibrant culture.
- Benefits: Enjoy hybrid work, wellness support, and exciting travel incentives.
- Why this job: Be part of a diverse team making a real impact in the travel industry.
- Qualifications: Experience in IT service management and strong leadership skills required.
- Other info: CTM promotes from within and values employee wellbeing and sustainability.
The predicted salary is between 36000 - 60000 £ per year.
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Direct message the job poster from Corporate Travel Management (CTM) UK/EU
Now boarding: Your career in travel is ready for take-off.
Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk
About the Role
This role requires to work from out Bradford UK office (hybrid) – kindly refrain from applying if you do not live in the UK.
The purpose of the role is to manage the customer service lifecycle and provide professional, timely, helpful, high quality and consistent customer service both technical and non-technical before, during and after the customer\’s needs are met.
The role also ensures that the region\’s IT infrastructure aligns with CTM business objectives. They manage infrastructure, service desk staff, and processes to ensure the effective and efficient use of technology and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills:
- Excellent customer service and interpersonal skills.
- Strong leadership and team management abilities.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
Experience:
- Experience in IT service management or a similar role.
- Proven experience in managing customer service lifecycle.
- Experience in managing IT infrastructure and service desk operations.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to lead and manage a team of IT professionals.
- Experience in vendor management and negotiation.
Knowledge:
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
- Knowledge of project management methodologies.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Travel Arrangements
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Service Desk Manager employer: Corporate Travel Management (CTM) UK/EU
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Manager
✨Tip Number 1
Familiarise yourself with ITIL best practices, as this role heavily relies on them. Consider obtaining a certification if you haven't already, as it demonstrates your commitment and knowledge in IT service management.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific challenges you faced and how you overcame them to ensure high-quality service delivery.
✨Tip Number 3
Research Corporate Travel Management (CTM) and their approach to customer service. Understanding their values and culture will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of CTM on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Service Desk Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management and customer service. Emphasise your leadership skills and any specific achievements that align with the role of Service Desk Manager at CTM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the travel industry and your understanding of CTM's values. Mention your familiarity with ITIL best practices and how your skills can contribute to their customer service lifecycle.
Highlight Relevant Experience: In your application, clearly outline your previous roles related to managing IT infrastructure and service desk operations. Use specific examples to demonstrate your problem-solving abilities and team management experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Service Desk Manager role.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
✨Showcase Your Leadership Skills
As a Service Desk Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating staff and managing performance.
✨Understand ITIL Best Practices
Since the role requires knowledge of ITIL frameworks, brush up on these best practices before your interview. Be ready to discuss how you've applied ITIL principles in previous roles and how they can benefit CTM's service delivery.
✨Highlight Customer Service Experience
CTM values excellent customer service, so be prepared to share specific instances where you've gone above and beyond for customers. Discuss how you manage the customer service lifecycle and ensure high-quality support.
✨Demonstrate Problem-Solving Skills
The ability to solve problems effectively is crucial in this role. Think of challenging situations you've faced in IT service management and explain how you approached them, focusing on your analytical skills and decision-making process.
