Senior Business Travel Consultant (with Italian)

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk

About the Role

In your role as Senior Business Travel Consultant, with specialisation in Italian language, you will conduct business in an efficient and professional manner, working closely with the Team Manager to support business objectives and deliver exceptional service to clients.

Key Responsibilities

· Deliver high-quality customer service to all internal and external clients, consistently meeting SLAs and KPIs.

· Manage end-to-end travel bookings using SABRE (Red360) GDS, including UK, European and worldwide flights, rail, hotels, and ground transport.

· Book net, published, and consolidated fares with strong knowledge of fare structures.

· Ensure compliance with client travel policies while identifying cost-effective solutions and leveraging CTM’s preferred suppliers.

· Provide timely responses to client enquiries via email and telephone.

· Build and maintain effective working relationships with colleagues, offering support and collaboration where required.

· Identify cost savings and commissionable rate opportunities to maximize value for clients.

· Meet and exceed individual and team performance targets set by management.

· Remain flexible with working hours, including supporting clients across different time zones.

· Undertake any additional tasks or reasonable duties as required by management.

Skills & Experience

· Proven experience as a Business Travel Consultant, ideally working with corporate clients.

· Strong SABRE GDS skills (booking, fare construction, reissues, and multiple PCC management).

· Advanced knowledge of fares, ticketing, and reissues.

· Highly organised with exceptional attention to detail, able to prioritise and multi-task in a fast-paced environment.

· Strong communication skills in Italian are essential, together with excellent interpersonal and written skills, and a proactive, business-level approach to client servicing.

· Resilient, adaptable, and collaborative team player with the ability to remain calm under pressure.

· Proficient in Microsoft Office 365 (including Copilot) and quick to learn new systems and processes.

· Working knowledge of Freshdesk or similar support platforms.

· Advanced industry knowledge in all areas of travel management operations.

· Formal qualifications (e.g., VA1 & VA2 or equivalent) preferred.

· Demonstrated ability to deliver exceptional customer service while managing complex travel requirements.

Why CTM?

Reward & Recognition

CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility

The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus

CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.