Senior Business Travel Consultant (Out of Hours)

Senior Business Travel Consultant (Out of Hours)

Direct message the job poster from Corporate Travel Management (CTM) UK/EU

This role reports to the Operations Team Manager and is fully remote, operating on a 4‑day on‑4‑day off pattern between 6 am and 6 pm or 8 am and 8 pm.

The position covers Christmas and bank holidays.

The role

Working in a team of 10 spanning the UK and France, you will deliver high‑quality travel support to corporate clients outside standard business hours. You will handle urgent travel requests, booking amendments, last‑minute itinerary changes and disruption management.

What you’ll have

• At least 5 years’ experience as a Business Travel Consultant covering all travel management areas
• Proven GDS experience – we will train you on Sabre
• Ability to turnaround fare recalculations and ticket reissues quickly
• International travel market experience
• Commitment to 3–4 weeks of initial on‑site training in London or Glasgow if required
• Resilience, teamwork and the ability to work well under pressure with stressed clients

What you’ll be doing

• Provide high‑level customer service by phone and email
• Assist with all reservations (air, hotel, rail, car) and other travel requests via any client or partner
• Support emergency actions and contingency plans
• Ensure client travel policies are adhered to correctly
• Consistently meet SLA’s and KPI’s
• Maintain effective relationships with colleagues across offices
• Administer internal and external tasks to the highest standard
• Accept additional duties as directed by your Manager

What you’ll get

• New flexible benefits scheme – choose from electric vehicle leasing, home & tech loan, health insurance and more
• 22 base days + 3 days (birthday, wellbeing, volunteering) + annual increase up to 26 days; option to purchase extra leave
• Life assurance at 4× annual salary

Culture & Values

• Connect – Strong relationships, inclusion, celebration
• Evolve – Adaptability, innovation
• Deliver – Energy, accountability, results

Reward & Recognition

• CTM Learning platform, annual All Stars conference, high‑performance programme, global leadership programme

Employee Wellbeing & Flexibility

• Vitality wellbeing platform, Employee Assistance Programme, private healthcare Medicash, mental health first aiders

Sustainability Focus

• Governance, People, Planet, Prosperity – CTM’s sustainability strategy and initiatives

Recruitment Process

• Discovery call with Talent Acquisition team
• Interview on Teams or in person at London or Glasgow
• Second‑stage interview with another senior team manager

Equal Opportunity

CTM is an equal opportunity employer. We are a Disability Confident Employer and support applicants needing accommodations at any stage.

Privacy Notice

CTM is the Data Controller for personal information provided during application. Data is used only for processing applications and may be shared with our parent company in Australia. Information will be retained for the duration of employment, otherwise deleted 2 months after the posting is filled.

London, England – 1 week ago