Senior Business Travel Consultant

CTM is an award‑winning provider of travel service solutions spanning corporate, events and sports markets as a global leader in business travel.

About the Role

In your role as Senior Business Travel Consultant, with specialisation in Italian language, you will conduct business in an efficient and professional manner, working closely with the Team Manager to support business objectives and deliver exceptional service to clients.

Key Responsibilities

• Deliver high‑quality customer service to all internal and external clients, consistently meeting SLAs and KPIs.
• Manage end‑to‑end travel bookings using SABRE (Red360) GDS, including UK, European and worldwide flights, rail, hotels, and ground transport.
• Book net, published, and consolidated fares with strong knowledge of fare structures.
• Ensure compliance with client travel policies while identifying cost‑effective solutions and leveraging CTM’s preferred suppliers.
• Provide timely responses to client enquiries via email and telephone.
• Build and maintain effective working relationships with colleagues, offering support and collaboration where required.
• Identify cost savings and commissionable rate opportunities to maximize value for clients.
• Meet and exceed individual and team performance targets set by management.
• Remain flexible with working hours, including supporting clients across different time zones.
• Undertake any additional tasks or reasonable duties as required by management.

Skills & Experience

• Proven experience as a Business Travel Consultant, ideally working with corporate clients.
• Strong SABRE GDS skills (booking, fare construction, reissues, and multiple PCC management).
• Advanced knowledge of fares, ticketing, and reissues.
• Highly organised with exceptional attention to detail, able to prioritise and multi‑task in a fast‑paced environment.
• Strong communication skills in Italian are essential, together with excellent interpersonal and written skills, and a proactive, business‑level approach to client servicing.
• Resilient, adaptable, and collaborative team player with the ability to remain calm under pressure.
• Proficient in Microsoft Office 365 (including Copilot) and quick to learn new systems and processes.
• Working knowledge of Freshdesk or similar support platforms.
• Advanced industry knowledge in all areas of travel management operations.
• Formal qualifications (e.g., VA1 & VA2 or equivalent) preferred.
• Demonstrated ability to deliver exceptional customer service while managing complex travel requirements.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team; if your profile is selected you will be contacted by phone or email (please check your spam folder).
• If you are progressing, the hiring manager will invite you to an interview, usually on Teams.
• If you are successful we will invite you to our office for a final stage interview.

CTM is a Disability Confident Employer. You can connect with our Talent Acquisition team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High‑Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work‑life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.