Senior Air Charter Broker

About the Role

This is a totally unique role for a candidate with strong experience in air charter and with a passion for client services. The Senior Charter Manager will work closely with the General Manager and the wider CTM account management and operational teams to ensure the highest level of service and partnership for our key Government and corporate clients.

The main focus of the role will be the ownership and management of several key UK Government air charter contracts and to enhance the client and end user experience, both directly and indirectly, through building strong relationships, providing operational support and expertise, supplying insightful management information, coordinating with internal teams, and working with key client and supplier stakeholders to maximise value and ROI. The role will also involve providing air charter expertise and management to our specialist events and sports travel teams, and proactive growth of CTM’s air charter offering and client base.

Skills & Experience

Experience and knowledge of air charter is essential, from an operational and/or commercial background.

• Experience in working with government clients, and an understanding of the specific requirements of VVIP travel would be beneficial, but is not essential
• A creative, autonomous and entrepreneurial approach
• Outgoing and engaging personality, with a passion for customer service
• Ability to identify issues with, and possible improvements to, existing processes – not afraid to challenge current ways of working
• A comprehensive existing network of client and operator relationships is strongly preferred
• Very strong interpersonal skills, authoritative and able to build trust with our clients
• Pragmatic, problem‑solving mindset, and prepared to make decisions when necessary
• Ability to self‑manage and prioritise deadlines
• Willingness to occasionally travel, and work unusual or out of office hours as required by the nature of the role
• Competency with Microsoft Office suite (Word, Excel, Powerpoint etc.) and a general aptitude for technology
• Experience with CRM systems (specifically Microsoft Dynamics) would be beneficial, as would any experience with event/delegate management software (EventsAir preferred)

Please note – owing to the sensitive nature of the contracts involved in this role, the successful candidate will be required to undergo National Security vetting to SC (Security Check) level.

Recruitment Process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won\’t be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements

Reward & Recognition

• Our learning platform CTM Learning
• Our annual conference the All Stars
• Our High‑Performance programme and a global leadership programme

Employee Wellbeing and Flexibility

• Our wellbeing platform Vitality
• Our Employee Assistance Programme (EAP)
• Our new private healthcare Medicash + our mental health first aiders

Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work‑life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com

Employment Details

Location: Feltham, England, United Kingdom

Salary: £32,000.00-£40,000.00

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

• Business Development
• Customer Service
• Sales

Industries

Travel Arrangements