Senior Business Travel Consultant (Out of Hours) in London

This role reports to the Operations Team Manager. This role is fully remote, working 30 hours per week. Shifts for this role are 17:30-01:00 and either a Saturday or Sunday, with 1 shift of 8 hours between 07:00-23:00.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand. We have an exciting opportunity for you to join our crew and take your career to new altitudes.

The role

Working in a team of 10 in our CTM24 team, based across the UK and France, you will be responsible for delivering high-quality travel support to all our corporate clients outside standard business hours. You will handle urgent travel requests, booking amendments, last-minute itinerary changes and disruption management.

What you have

• At least 5 years’ experience as a Business Travel Consultant across all areas of travel management
• Sound, proven GDS experience – we will train you on Sabre
• Ability to turnaround fare recalculations and ticket reissues quickly
• Experience in the international market
• Excellent phone and email etiquette
• Able to commit to 3-4 weeks of initial training at our London or Glasgow office if needed
• You are a team player, resilient and work well under pressure – you will deal with a lot of stressed clients!

What you’ll be doing

• Providing high level customer service by phone and email
• Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests received via any client and partners
• Assisting with emergency actions and contingency plans
• Ensuring client travel policies are adhered to correctly
• Ensuring all SLA’s and KPI’s are consistently met
• Developing and maintaining effective working relationships with colleagues in the appropriate offices
• Ensuring that all administration, both internal and external is of the highest standard
• Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers

Benefits

We have recently launched our new Flexible benefits scheme, allowing employees to pick the benefits that suit them. Including:

• Electrical vehicle leasing
• Home & tech loan
• Health insurance

All employees are also entitled to:

• 22 days base +3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days)
• Purchase extra annual leave
• Life assurance at 4x your annual salary
• Pension scheme

Culture & Values

Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive.

• Connect – We build strong relationships where people feel valued, listened to and celebrated
• Evolve – We are adaptable, we embrace change and celebrate innovation
• Deliver – We bring the energy, hold ourselves accountable and get stuff done

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

What to expect from the recruitment process

Every applicant will have a Discovery call with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email (please check your spam folder). If you progress through to the next stage, the hiring manager will invite you to an interview either on Teams or in person at either our London or Glasgow office. If you are successful we will then invite you to a second stage interview with another senior team manager. Wherever possible we will provide you with feedback, however we are a small team and often we won’t be able to do so until after we fill the vacancy.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.