Business Travel Consultant in Leeds

This role is full time and ideally fully office based if local to our Bradford office. We will consider a fully remote role for the right candidate. Working hours for this role are 9am-5:30pm Monday to Friday.

Please note that this role requires undergoing a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand.

The role involves working in a team of 10, booking all aspects of travel for one of our major public sector clients. You will be providing a high level of customer service, guidance and support using predominantly email to enable the smooth running of day-to-day operations within the department.

What you have:

• Must have lived in the UK for 5 consecutive years
• At least 5 years’ recent experience as a Business Travel Consultant across all areas of travel management
• Sound, proven GDS experience – ideally with Sabre but we will train you
• Experience in the UK market
• Excellent email etiquette
• A positive attitude and willingness to go the extra mile to make things happen
• Ability to learn many different systems – we use quite a few!
• Are a good team player and are willing to support others in the team

What you’ll be doing:

• Providing high level customer service mainly via email
• Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests received via any client and partners
• Assisting with emergency actions and contingency plans
• Ensuring client travel policies are adhered to correctly
• Ensuring all SLA’s and KPI’s are consistently met
• Developing and maintaining effective working relationships with colleagues in the appropriate offices
• Ensuring that all administration, both internal and external is of the highest standard
• Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers

Benefits:

• We have recently launched our new Flexible benefits scheme, allowing employees to pick the benefits that suit them, including electrical vehicle leasing, home & tech loan, health insurance.
• All employees are also entitled to 22 days base +3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days)
• Purchase extra annual leave
• Life assurance at 4x your annual salary
• Pension scheme

Culture & Values:

• Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive.
• Connect – We build strong relationships where people feel valued, listened to and celebrated
• Evolve – We are adaptable, we embrace change and celebrate innovation
• Deliver – We bring the energy, hold ourselves accountable and get stuff done

Reward & Recognition:

• Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility:

• Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Sustainability Focus:

• Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

What to expect from the recruitment process:

• Every applicant will have a Discovery call with our Talent Acquisition team.
• If your profile is selected you will be contacted by phone or email (please check your spam folder).
• If you progress through to the next stage, the hiring manager will invite you to an interview with them on Teams along with the Assistant Team Manager.
• If you are successful we will then invite you to our Bradford office for a final stage interview with another Senior Manager.
• You will then also complete either a Sabre test or a basic geography test to assess your level of knowledge.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

Our Bradford office is located in BD1 with public parking a 5-minute walk from the office, for £1.50 per day. Bradford Interchange is 10 minutes’ walk from the office.

CTM is a Disability Confident Employer. Our office is accessible and we welcome all applicants. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.