Learning and Development Trainer

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

OVERVIEW & PURPOSE OF ROLE

The primary objective of the Learning and Development Trainer is to manage the delivery of all training, ensure consistency and knowledge sharing, and uphold high standards within the Training Academy. You will be responsible for developing and delivering training sessions that align with business needs and drive the upskilling of operational teams across CTM UK and EU locations.

In this role, you will take ownership of key projects while supporting the goal of making our operational teams the best in the business. You will conduct training efficiently and professionally, adhering to both company procedures and industry standards. This is a hands-on role, focused on continuous improvement and driving performance standards across the business. The ideal candidate will possess strong communication skills and a practical approach to tackling challenges, ensuring training is delivered to a high standard. Occasional travel to other offices may be required to deliver training.

EXPERIENCE AND SKILLS

• Confident, comfortable, and capable of delivering training to groups of all sizes.
• Able to create engaging presentations and articulate them to a diverse audience.
• Fully conversant with all operational working practices and technology.
• Ability to work in a demanding environment, managing multiple priorities and projects simultaneously.
• Strong experience in the travel industry, ideally from a travel operational background.
• Extensive knowledge of end-to-end workflows (online and offline).
• Understanding of operations, BA 1/2 (or equivalent), and ATOC. GDS experience is essential; Sabre/Amadeus knowledge is essential.
• Excellent written and verbal communication skills.
• Strong interpersonal skills, with the ability to communicate effectively with individuals at all levels of the organisation.
• Proven ability to drive change and meet deadlines.
• Able to work well both independently and within a team, with a can-do attitude and openness to change.
• Must maintain confidentiality at all times.
• Proficient in all Microsoft Office products.

Why CTM?

Reward & Recognition CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.

As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.

Employee Wellbeing and Flexibility The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.

Sustainability Focus CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:

• Annual Volunteer Day Leave to support a charity/cause of your choice
• Offsetting all CTM employees’ travel
• Partnership with South Pole – supporting sustainable community projects (local & global)
• Paperless office initiatives & recycling options

If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.