Hotel & Rail Travel Consultant

Our Bradford office is looking for Travel Consultants to serve one of our most important clients. It is essential to have some customer service experience, an interest in travel, and to be a great team player. The role is office based, Monday to Friday, working on shifts between 8 am and 6 pm. Please only apply if you are able to come to our office 5 days per week and if you have customer service experience both on emails and on the phone.

Corporate Travel Management (CTM) is undergoing an exciting period of growth. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

There are several Hotel and Rail Consultant roles available in our Bradford office. Set in a dynamic and supportive working environment, this role is the perfect first step for a career in Corporate Travel. With a motivated team, you will provide customer service to CTM users via phone and email.

Overview: Provide a high level of customer service and support to both internal and external customers and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.

Key Areas of Responsibility:

• Offer exemplary customer service to clients and suppliers at all times across all methods of communication.
• Maintain a good level of understanding of all our hotel reservations and invoicing systems.
• Provide guidance on using CTM online booking tools to clients, while ensuring adherence to organisational travel policies as well as CTM best practice and procedures.
• Share knowledge and information with colleagues both inter and intra departmentally.
• Provide feedback and suggest possible actions to appropriate Team Leaders where challenges are encountered.
• Flexibility to work in all aspects of the role, taking on tasks as dictated by business needs.
• Show willingness to provide shift cover as and when appropriate.

Key Measures:

• All contact is handled efficiently being polite and helpful at all times, correspondence is written in a professional manner, issues are dealt with speedily with the appropriate remedial action being taken.
• All our systems and processes are being adhered to consistently with minimal errors.
• Being consistently aware of the impact of your actions on clients, suppliers, colleagues, and the reputation of CTM.
• Understand telephone queries and assist to resolve in a polite and efficient manner.
• Reply to e-mails within the 4-hour limit, identifying any problems and give advice where appropriate.
• Ensure bookings made on behalf of the customer are accurate.
• Use our in-house system to produce invoices and refunds.
• Understand deadlines and work within those parameters.

Required of all CTM Positions:

• Embrace CTM’s core values of Exceed to Service, Innovate to Generate, Trust to Succeed, Empowered to Achieve, Collaborate to Perform, Recognize to Reward, Play to Win.
• Professional, collaborative, and supportive interaction with employees, clients, suppliers, and vendors.
• Work independently and as part of a team.
• Professional written and verbal communication.
• Meet deadlines, handle, and prioritize simultaneous requests.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Demonstrates calm under pressure – is a proactive contributor and eager to learn.
• Proficiency in Microsoft Office Suite.
• Basic math.
• Read and interpret information.
• Attention to detail.
• Regular and reliable attendance.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.