Corporate Travel Team Assistant Manager

Now boarding: Your career in travel is ready for take-off.

Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you\’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business\’ success and growth.

About CTM

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.

About the Role

The role of the Business Travel Assistant Team Manager is two-fold; to provide a high level of customer service and support to internal customers, external customers and suppliers and also to support the Team Manager, being the first point of escalation for customer complaints and team queries, assisting with resource planning and coaching/training to support the effective management of the team and deputising in the Team Leader\’s absence.

Key Responsibilities

• Offer exemplary customer service to clients and suppliers at all times, across all methods of communication

• Provide guidance on using CTM online booking tools to clients, while ensuring adherence to organisational travel policies as well as CTM best practice and procedures. Taking appropriate action where consistent queries are being raised, escalating to the appropriate stakeholder

• Maintain a good level of understanding of the reservation and invoicing systems that we use

• Sharing knowledge and information with colleagues both inter and intra departmentally. Provide feedback and suggest possible actions to appropriate Team Managers where challenges are encountered

• Support the Team Manager(s) in ensuring that all customer SLAs and KPIs are understood and met during implementation and the life of the contract

• Assist the Team Manager(s) in carrying out quality checks and providing coaching/training where necessary, to ensure the customer receives the highest standard of service

• Be recognised as a \’go to\’ person in your team on