Junior Business Solutions Manager in City of London

Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.

As a Junior Business Solutions Manager, you’ll sit at the intersection of operations, technology, and client delivery across our Meetings & Events and Sports Travel teams. You’ll work closely with operational teams to design, maintain and improve the tools they use day-to-day to deliver complex events and travel programmes.

Smartsheet is our primary platform for operational delivery and collaboration, and much of your work will focus on building, enhancing, and supporting Smartsheet solutions that help teams plan, track and report effectively. Alongside this, you’ll develop a broader understanding of event technology and operational systems used across the business.

One day you might be improving an existing workflow to make an Ops team’s day easier; the next you could be supporting a client demo, mapping out a process, or helping deliver a solution for a major sports event. You’ll work closely with a senior Business Solutions Manager, gradually taking ownership of smaller solutions while building confidence and autonomy over time.

This role is about problem-solving, systems thinking and turning real operational challenges into scalable tools. It’s ideal for someone with strong foundations in workflow or collaboration platforms who wants to grow into a solutions-focused role that blends technology, process design and client interaction.

Skills & Experience

• Strong experience with Smartsheet or a comparable workflow / collaboration platform (e.g. Airtable, Asana, Monday.com), with the ability to quickly adapt to Smartsheet.
• Hands-on experience building and maintaining structured workflows, dashboards and automations.
• Experience working with formulas and structured data logic, including Smartsheet formulas and Excel-style functions with the ability to troubleshoot and improve existing logic.
• Experience working in a project-based environment (preferred).
• Experience in Events, Sports Travel or professional services (preferred).
• A natural problem-solver who enjoys improving how teams work.
• Comfortable speaking with stakeholders and clients, even if you’re still building confidence.
• Someone who takes ownership, asks good questions and has a positive mindset.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

What to expect from the recruitment process

• Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);
• Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;
• If you are successful we will invite you to our office for a final stage interview.

Wherever possible we will provide you with feedback, however we are a small team and often we won’t be able to do so until after we fill the vacancy.

CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com