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- Tasks: Support clients with travel bookings and provide top-notch customer service.
- Company: Join CTM, an award-winning global travel service provider with a diverse team.
- Benefits: Enjoy remote work options, career development, and wellness initiatives.
- Why this job: Be part of a vibrant culture that values teamwork and social responsibility.
- Qualifications: Previous experience in travel management and strong communication skills required.
- Other info: Flexible hours and opportunities for professional growth await you!
The predicted salary is between 28800 - 43200 £ per year.
Your career in travel is ready for take-off. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
Conduct business in an efficient and professional manner whilst adhering to company procedures and guidelines, you will work closely with the Team Manager as required to support the business objectives. Note that this role requires to undergo a DBS and Security Clearance check. Kindly refrain from applying if you do not have relevant experience.
To provide high level customer service to all clients internal and external to the required SLAs and standards:
- Ensure client travel policies are adhered to correctly
- Communicate with your manager and business manager regarding client activity to include any positive or negative behaviour, client complaints etc
- Provide support and assistance as required to colleagues
- Assist with all reservations and aspects of travel to include air, hotel, rail and car reservations and any other travel related requests received via any client and partners
- Offer travel advice for all types of scenarios
- Be able to work flexible hours
- Be a team player, resilient and adaptable with the ability to remain calm and patient
- Proven attention to detail and quality standards
- Strong communication skills demonstrating a pro-active response to client servicing at all times
- Adept using Microsoft Office Software
Proven advanced industry experience in all areas of travel management operations is essential.
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. CTM is a Disability Confident Employer.
Business Travel Consultant (Remote or Hybrid) employer: Corporate Travel Management (CTM) UK/EU
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Travel Consultant (Remote or Hybrid)
✨Tip Number 1
Familiarise yourself with the latest trends in corporate travel management. Understanding current industry standards and client expectations will help you stand out during interviews and discussions.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work in corporate travel. Engaging with like-minded individuals can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with customer service and how you've handled challenging situations in the past. Being able to demonstrate your problem-solving skills will be crucial in this role.
✨Tip Number 4
Showcase your proficiency in Microsoft Office and any travel management software you’ve used. Being tech-savvy is essential for this role, so be ready to discuss specific tools and how you've utilised them.
We think you need these skills to ace Business Travel Consultant (Remote or Hybrid)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Business Travel Consultant. Highlight your relevant experience in travel management and customer service.
Tailor Your CV: Customise your CV to reflect your experience in travel management operations. Emphasise your attention to detail, communication skills, and any relevant software proficiency, particularly with Microsoft Office.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and customer service. Mention specific examples of how you've successfully managed travel arrangements and adhered to client policies in previous roles.
Highlight Relevant Experience: In your application, clearly outline your previous experience in the travel industry, especially any roles that required you to work under pressure or manage multiple tasks simultaneously. This will demonstrate your suitability for the position.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
✨Show Your Passion for Travel
Make sure to express your enthusiasm for the travel industry during the interview. Share personal experiences or stories that highlight your love for travel, as this role is all about being a travel enthusiast.
✨Demonstrate Attention to Detail
Given the importance of accuracy in travel bookings, be prepared to discuss how you ensure attention to detail in your work. You might want to provide examples of past experiences where your meticulousness made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life travel scenarios. Think of examples where you've successfully handled client complaints or adapted to unexpected changes in travel plans.
✨Familiarise Yourself with Travel Policies
Research common corporate travel policies and be ready to discuss how you would ensure compliance. This shows that you understand the importance of adhering to client travel guidelines and can effectively manage client expectations.
