Business Travel Consultant

This role is full time and ideally fully office based if local to our Bradford office. We will consider a fully remote role for the right candidate. Working hours for this role are 9am-5:30pm Monday to Friday.

Please note that this role requires undergoing a security clearance process (you must have lived in the UK for 5 consecutive years to be eligible) and an enhanced DBS check. Kindly refrain from applying if you are not willing to undergo these necessary background checks.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand.

The role involves working in a team of 10, booking all aspects of travel for one of our major public sector clients. You will be providing a high level of customer service, guidance and support using predominantly email to enable the smooth running of day-to-day operations within the department.

What you have:

• Must have lived in the UK for 5 consecutive years
• At least 5 years’ recent experience as a Business Travel Consultant across all areas of travel management
• Sound, proven GDS experience – ideally with Sabre but we will train you
• Experience in the UK market
• Excellent email etiquette
• A positive attitude and willingness to go the extra mile to make things happen
• Ability to learn many different systems – we use quite a few!
• Are a good team player and are willing to support others in the team

What you’ll be doing:

• Providing high level customer service mainly via email
• Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests received via any client and partners
• Assisting with emergency actions and contingency plans
• Ensuring client travel policies are adhered to correctly
• Ensuring all SLA’s and KPI’s are consistently met
• Developing and maintaining effective working relationships with colleagues in the appropriate offices
• Ensuring that all administration, both internal and external is of the highest standard
• Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers

Benefits:

• We have recently launched our new Flexible benefits scheme, allowing employees to pick the benefits that suit them, including electrical vehicle leasing, home & tech loan, health insurance.
• All employees are also entitled to 22 days base +3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days)
• Purchase extra annual leave
• Life assurance at 4x your annual salary
• Pension scheme

Culture & Values:

• Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive.
• Connect – We build strong relationships where people feel valued, listened to and celebrated
• Evolve – We are adaptable, we embrace change and celebrate innovation
• Deliver – We bring the energy, hold ourselves accountable and get stuff done

Reward & Recognition:

• Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility:

• Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Sustainability Focus:

• Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

What to expect from the recruitment process:

• Every applicant will have a Discovery call with our Talent Acquisition team.
• If your profile is selected you will be contacted by phone or email (please check your spam folder).
• If you progress through to the next stage, the hiring manager will invite you to an interview with them on Teams along with the Assistant Team Manager.
• If you are successful we will then invite you to our Bradford office for a final stage interview with another Senior Manager.
• You will then also complete either a Sabre test or a basic geography test to assess your level of knowledge.
• Wherever possible we will provide you with feedback, however we are a small team and often we won’t be able to do so until after we fill the vacancy.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

Our Bradford office is located in BD1 with public parking a 5-minute walk from the office, for £1.50 per day. Bradford Interchange is 10 minutes’ walk from the office.

CTM is a Disability Confident Employer. Our office is accessible and we welcome all applicants. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.