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For Companies At a Glance
- Tasks: Manage client portfolios, provide support, and ensure client satisfaction.
- Company: Join CTM, a global leader in business travel with a diverse and passionate team.
- Benefits: Enjoy flexible working, wellbeing support, and exciting incentive trips to global destinations.
- Why this job: Be part of a growing company that values your development and promotes from within.
- Qualifications: 2 years management experience, excellent communication skills, and a knack for building relationships.
- Other info: CTM is committed to sustainability and offers volunteer leave for charitable causes.
The predicted salary is between 28800 - 43200 £ per year.
Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.
At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.
Essential Skills
- At least 2 years proven Management experience with the confidence and ability to challenge and query decisions with senior members of CTM and own client issues to avoid escalations
- Excellent written and verbal communication skills
- Excellent numeracy/analytical skills – makes rational, realistic and sound decisions
- Attention to detail and quality orientation
- Persuasive – ability to negotiate
- Highly resilient – remaining calm under pressure
- Highly organised and a good planner – prioritises activity
- Advanced industry knowledge
- A team player
- Excellent relationship builder
- Working with information – ability to use a range of information and identify new opportunities for the client and CTM
- Commercially aware
OVERVIEW
The role of the Inside Client Manager Client is primarily to manage a small portfolio of clients, support the team of client managers and provide ad hoc project support across the team. The role is required to work closely with the Business Support Team, wider Client Management team, Operations and Finance. The role requires the job holder to own their clients and manage them remotely, providing regular updates, training, support and management information. The role will support the Head of Client Services and have direct responsibility for providing clear updates, associated to each client or project, planning and clear visibility and regular reports in relation to each client. In addition, when required the job holder will also effectively manage a portfolio of clients to ensure growth, development and retention.
The role requires strong support to all client managers, which may include leading training, system demonstrations and client onboarding. Total client ownership along with retention and developing new business are all key aspects of this role.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well-known wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
- Annual Volunteer Day Leave to support a charity/cause of your choice
- Offsetting all CTM employees’ travel
- Partnership with South Pole – supporting sustainable community projects (local & global)
- Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Associate Client Manager (Bradford) employer: Corporate Travel Management (CTM) UK/EU
Contact Detail:
Corporate Travel Management (CTM) UK/EU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Client Manager (Bradford)
✨Tip Number 1
Familiarise yourself with the latest trends in corporate travel management. Understanding the current landscape and challenges faced by the industry will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the travel industry, especially those who work at CTM or similar companies. Attend industry events or join online forums to build connections that could lead to referrals.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and how you've successfully retained clients in previous roles. Be ready to share specific examples that highlight your skills in negotiation and problem-solving.
✨Tip Number 4
Showcase your organisational skills by preparing a mock client management plan. This will demonstrate your ability to prioritise tasks and manage multiple clients effectively, which is crucial for the Associate Client Manager role.
We think you need these skills to ace Associate Client Manager (Bradford)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your management experience and relevant skills that align with the job description. Emphasise your ability to handle client issues, your communication skills, and your analytical abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of CTM's values. Mention specific experiences that demonstrate your resilience, organisational skills, and ability to build relationships.
Highlight Relevant Experience: In your application, focus on your previous roles that involved client management or support. Provide examples of how you successfully managed client portfolios and contributed to business growth.
Showcase Your Team Player Attitude: CTM values teamwork, so include examples in your application that illustrate your ability to work collaboratively with others. Highlight any experience you have in training or supporting team members.
How to prepare for a job interview at Corporate Travel Management (CTM) UK/EU
✨Showcase Your Management Experience
Make sure to highlight your previous management experience during the interview. Be prepared to discuss specific examples where you successfully managed client issues and avoided escalations, as this is crucial for the role.
✨Demonstrate Communication Skills
Since excellent written and verbal communication skills are essential, practice articulating your thoughts clearly. Consider preparing a few scenarios where your communication made a significant impact on a project or client relationship.
✨Prepare for Analytical Questions
Expect questions that assess your numeracy and analytical skills. Brush up on how to make rational decisions based on data, and be ready to discuss how you've used analytics to identify opportunities for clients in the past.
✨Emphasise Teamwork and Relationship Building
As a team player, it's important to convey your ability to build relationships. Prepare examples of how you've collaborated with colleagues or clients to achieve common goals, showcasing your persuasive negotiation skills.
