Travel Manager (Groups & Events) in Telford

This role reports to the Operations Team Manager. This is a full-time, remote or hybrid role, working from our London office 3 x per week. Working hours for this role are typically 9am-5:30pm Monday to Friday but we can be flexible.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. Headquartered and founded in Australia, we have a global presence, with offices in Europe, Asia, North America, Australia & New Zealand. We have an exciting opportunity for you to join our crew and take your career to new altitudes.

The role will see our Event Travel Manager act as the lead point of contact for one dedicated client, managing multiple small to medium-sized group air bookings simultaneously. You will work closely with your colleagues, the Operations Director, Team Manager, and the wider M&E team to ensure seamless delivery and exceptional service. The focus of the role is to provide highly efficient, professional group travel coordination and strong end-to-end project management, supported by our technology, to maximise value and ROI for our customers.

This is a fantastic opportunity for someone already operating in a similar role within an agency or TMC, or with strong experience in the corporate travel sector managing multiple bookings at one time, who is ready to step up and take on a new challenge.

• Previous experience in Group Travel, Event Travel, Business Travel, or a similar role.
• Proven experience managing group air bookings and complex travel programmes.
• Strong working knowledge of Sabre.
• BA/VA Level 1 and 2 training desirable but not mandatory.
• Experience coordinating multiple projects and stakeholders simultaneously.
• Additional language skills are advantageous.

• Overall responsibility for the end-to-end project management and coordination of multiple small to medium-sized group air programs running simultaneously, managing travel for up to 600 passengers per month.
• Arranging and coordinating both air and rail travel, ensuring smooth and efficient end-to-end logistics.
• Negotiating with suppliers to secure the most cost-effective fares for the client while maximising revenue for CTM M&E.
• Occasional travel and on-site event support when required.
• Preparation of proposals, quotations, and destination feasibility studies, with occasional involvement in client pitching.
• Budget management and end-to-end project financial oversight.
• Full reconciliation of project accounts to ensure accuracy and financial control.

We have recently launched our new Flexible benefits scheme, allowing employees to pick the benefits that suit them. Including: Home & tech loan, ClassPass, Vitality at Work, Retail Discounts. All employees are also entitled to: 22 days base + 3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days), Purchase extra annual leave, Life assurance at 4x your annual salary, Pension scheme.

Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive.

• Connect – We build strong relationships where people feel valued, listened to and celebrated.
• Evolve – We are adaptable, we embrace change and celebrate innovation.
• Deliver – We bring the energy, hold ourselves accountable and get stuff done.

Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

Every applicant will have a Discovery call with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email (please check your spam folder). If you progress through to the next stage, the hiring manager will invite you to an initial conversation usually on Teams. If you are successful we will then invite you for a final stage interview with the Senior Operations Manager. Note that this role requires a DBS and potentially an enhanced personnel check. Please apply only if you are comfortable with this.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.