At a Glance
- Tasks: Support customers with top-notch service in our London office.
- Company: Join CTM, an award-winning global travel service provider.
- Benefits: Enjoy flexible working, wellbeing support, and career growth opportunities.
- Other info: Hybrid work model with a focus on sustainability and employee wellbeing.
- Why this job: Be part of a dynamic team and make a real impact in customer service.
- Qualifications: Strong customer service skills and experience in IT service management.
The predicted salary is between 30000 - 40000 € per year.
Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role
The purpose of the role is to support our customers on a short-term basis, primarily within our London office (Blackfriars) delivering professional, timely and high-quality customer service. The role involves providing both technical and non-technical support before, during and after customer needs are met, ensuring every interaction leaves customers feeling listened to, valued and respected, while providing the successful candidate with the potential to become an integral part of a collaborative and growing team. To support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong teamwork and collaboration skills.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
Experience
- Experienced within a hybrid Active Directory Domain / Office 365 / Entra environment.
- Experienced in office IT management, including laptop deployment and peripherals.
- Experience in IT service analysts or a similar role.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to work as part of a team of IT professionals.
- Experience in vendor management and negotiation.
Knowledge
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Knowledge of computer hardware including but not limited to, laptops peripherals & AV equipment.
- Knowledge of computer OS/software, including but not limited to Windows 10/11 & O365.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.
Service Management Officer (Temp) employer: Corporate Travel Management (CTM) Group
CTM is an exceptional employer that prioritises employee growth and wellbeing, offering a dynamic work culture in the heart of London. With a commitment to professional development through initiatives like CTM Learning and flexible working arrangements, employees can thrive both personally and professionally while contributing to a collaborative team environment. Join us to be part of a forward-thinking company that values sustainability and supports a healthy work-life balance.
Contact Detail:
Corporate Travel Management (CTM) Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Officer (Temp)
✨Tip Number 1
Get to know CTM! Research the company culture, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering high-quality support, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former CTM employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. A personal connection can make a big difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our crew at CTM!
We think you need these skills to ace Service Management Officer (Temp)
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and interpersonal skills in your application. We want to see how you can make our customers feel valued and respected, so share any relevant experiences that showcase your ability to connect with people.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it’s relevant. We appreciate effective communication, so make sure your written skills shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Corporate Travel Management (CTM) Group
✨Know Your ITIL Inside Out
Since the role requires a solid understanding of ITIL best practices, make sure you brush up on these frameworks before your interview. Be ready to discuss how you've applied ITIL principles in past roles and how they can enhance service delivery.
✨Show Off Your Customer Service Skills
This position is all about providing top-notch customer service. Prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your interpersonal skills and how you ensure customers feel valued and respected.
✨Demonstrate Teamwork and Collaboration
CTM values teamwork, so be prepared to share experiences where you've worked effectively within a team. Discuss how you contribute to a collaborative environment and how you handle conflicts or differing opinions.
✨Be Ready for Technical Questions
Given the technical nature of the role, brush up on your knowledge of relevant IT infrastructure and service desk tools. Expect questions about your experience with Active Directory, Office 365, and any troubleshooting scenarios you've encountered.
