At a Glance
- Tasks: Support customers with top-notch service in our London office, ensuring their needs are met.
- Company: Join CTM, an award-winning global travel service provider with a vibrant culture.
- Benefits: Enjoy flexible working hours, wellbeing support, and opportunities for professional growth.
- Other info: Hybrid working model available, promoting a healthy work-life balance.
- Why this job: Be part of a dynamic team that values your contributions and fosters career development.
- Qualifications: Strong customer service skills and experience in IT service management are essential.
The predicted salary is between 30000 - 40000 € per year.
Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role
The purpose of the role is to support our customers on a short-term basis, primarily within our London office (Blackfriars) delivering professional, timely and high-quality customer service. The role involves providing both technical and non-technical support before, during and after customer needs are met, ensuring every interaction leaves customers feeling listened to, valued and respected, while providing the successful candidate with the potential to become an integral part of a collaborative and growing team. To support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong teamwork and collaboration skills.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
Experience
- Experienced within a hybrid Active Directory Domain / Office 365 / Entra environment.
- Experienced in office IT management, including laptop deployment and peripherals.
- Experience in IT service analysts or a similar role.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to work as part of a team of IT professionals.
- Experience in vendor management and negotiation.
Knowledge
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Knowledge of computer hardware including but not limited to, laptops peripherals & AV equipment.
- Knowledge of computer OS/software, including but not limited to Windows 10/11 & O365.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.
Service Management Officer employer: Corporate Travel Management (CTM) Group
CTM is an exceptional employer that prioritises employee growth and wellbeing, offering a dynamic work culture in the heart of London. With a commitment to professional development through initiatives like CTM Learning and flexible working arrangements, employees can thrive both personally and professionally while contributing to a collaborative team environment. Join us to be part of a forward-thinking company that values sustainability and supports a healthy work-life balance.
Contact Detail:
Corporate Travel Management (CTM) Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Officer
✨Tip Number 1
Get to know CTM and its values! Research the company culture and understand what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and ITIL best practices. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Management Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and interpersonal skills in your application. We want to see how you can make our customers feel valued and respected, so share any relevant experiences that showcase your ability to connect with people.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to align their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it’s relevant. We appreciate well-structured applications that are easy to read and get straight to the point.
Apply Through Our Website:Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to track your application and ensure it reaches the right team. Plus, it shows you’re serious about joining our crew!
How to prepare for a job interview at Corporate Travel Management (CTM) Group
✨Know Your ITIL Inside Out
Since the role requires a strong understanding of ITIL best practices, make sure you brush up on these frameworks before your interview. Be ready to discuss how you've applied ITIL principles in past roles and how they can enhance service delivery.
✨Show Off Your Customer Service Skills
This position is all about providing top-notch customer service. Prepare examples of how you've successfully handled customer queries or issues in the past. Highlight your ability to listen, empathise, and resolve problems effectively.
✨Demonstrate Team Spirit
CTM values collaboration, so be prepared to talk about your experiences working in teams. Share specific instances where you contributed to team success or helped resolve conflicts, showcasing your teamwork and interpersonal skills.
✨Get Familiar with the Tech
As the role involves technical support, ensure you're comfortable discussing relevant IT infrastructure and tools. Brush up on your knowledge of Active Directory, Office 365, and service desk software, and be ready to explain how you've used them in previous positions.
