At a Glance
- Tasks: Provide top-notch customer service and manage travel bookings for clients.
- Company: Join an award-winning global travel service provider with a vibrant culture.
- Benefits: Enjoy hybrid working, wellbeing support, and professional development opportunities.
- Other info: Flexible hours and a commitment to sustainability in all operations.
- Why this job: Be part of a dynamic team making travel easier for businesses worldwide.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24300 - 29700 £ per year.
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role
The role of a Business Travel Consultant is to provide high-quality customer service and support to internal and external clients and suppliers. The role involves managing travel bookings, enquiries, changes, and issues efficiently, while providing professional guidance and tailored travel solutions. The consultant maintains strong relationships with clients and suppliers and supports the smooth day-to-day operation of the department.
Key areas of responsibility
- Provide excellent customer service to clients and suppliers.
- Maintain strong knowledge of hotel reservation and invoicing systems.
- Support clients with CTM online booking tools while ensuring compliance with travel policies and procedures.
- Share knowledge with colleagues and escalate recurring issues appropriately.
- Provide shift cover when required.
What to expect from the recruitment process
Every hire starts with a chat with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email (please check your spam folder). Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams. If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.
CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office.
Business Travel Consultant in Milton employer: Corporate Travel Management (CTM) Group
Corporate Travel Management (CTM) Group is an excellent employer, offering a dynamic work culture in the heart of Greater London where innovation and collaboration thrive. Employees benefit from comprehensive professional development opportunities, a commitment to diversity and inclusion, and a supportive environment that values work-life balance. Join us to be part of a forward-thinking team dedicated to delivering exceptional financial services while enjoying the unique advantages of working in a vibrant city.
Contact Details:
Corporate Travel Management (CTM) Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Travel Consultant in Milton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corporate Travel Management (CTM) Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corporate Travel Management (CTM) Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Business Travel Consultant in Milton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corporate Travel Management (CTM) Group:Your cover letter is your chance to shine! Tell us why you want to work at Corporate Travel Management (CTM) Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corporate Travel Management (CTM) Group!
How to prepare for a job interview at Corporate Travel Management (CTM) Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
