At a Glance
- Tasks: Support customers with IT needs and deliver top-notch service in a dynamic environment.
- Company: Join CTM, an award-winning travel service provider with a global presence.
- Benefits: Enjoy flexible working hours, wellbeing support, and opportunities for professional growth.
- Other info: Great opportunity for career development in a vibrant office near Blackfriars.
- Why this job: Be part of a collaborative team and make a real difference in customer experiences.
- Qualifications: Strong customer service skills and experience in IT support are essential.
The predicted salary is between 30000 - 40000 € per year.
Join our crew and help CTM take flight. CTM London is looking for an IT support person to start immediately. The role requires coming to the office near Blackfriars station every day. Loving travel is not required but a plus as we all have the bug here!
About CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.
About the Role
The purpose of the role is to support our customers on a short-term basis, 3 months, primarily within our London office (Blackfriars) delivering professional, timely and high-quality customer service. The role involves providing both technical and non-technical support before, during and after customer needs are met, ensuring every interaction leaves customers feeling listened to, valued and respected, while providing the successful candidate with the potential to become an integral part of a collaborative and growing team. To support staff, processes, data and infrastructure to ensure and deliver high-quality IT services that meet the needs of the region and its users. They ensure that IT service delivery is consistent, reliable, and aligned with best practices ITIL.
Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong teamwork and collaboration skills.
- Proficient in ITIL best practices.
- Strong problem-solving and analytical skills.
- Effective communication skills, both written and verbal.
- Ability to manage multiple priorities and work under pressure.
- Technical proficiency in relevant IT infrastructure and service desk tools.
Experience:
- Experienced within a hybrid Active Directory Domain / Office 365 / Entra environment.
- Experienced in office IT management, including laptop deployment and peripherals.
- Experience in IT service analysts or a similar role.
- Experience with ITIL or similar IT service management frameworks.
- Demonstrated ability to work as part of a team of IT professionals.
- Experience in vendor management and negotiation.
Knowledge:
- In-depth understanding of ITIL best practices and frameworks.
- Knowledge of IT infrastructure, including networks, servers, and security.
- Knowledge of computer hardware including but not limited to, laptops peripherals & AV equipment.
- Knowledge of computer OS/software, including but not limited to Windows 10/11 & O365.
- Understanding of customer service principles and practices.
- Familiarity with service desk software and tools.
What to expect from the recruitment process
Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder); Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams; If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy.
CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only.
CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
Reward & Recognition
Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.
Employee Wellbeing and Flexibility
Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.
Sustainability Focus
Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office.
Service Management Officer (3 months) in London employer: Corporate Travel Management (CTM) Group
CTM London is an exceptional employer that fosters a collaborative and supportive work culture, making it an ideal place for those looking to grow in the IT support field. With a focus on employee wellbeing, flexible working arrangements, and comprehensive training programmes, CTM ensures that every team member feels valued and empowered to excel. Located near Blackfriars station, employees benefit from a vibrant city atmosphere while contributing to a company dedicated to sustainability and high-quality service delivery.
Contact Detail:
Corporate Travel Management (CTM) Group Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Officer (3 months) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CTM and its services. This will not only help you answer questions better but also show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role, especially your customer service and ITIL knowledge.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. CTM values teamwork and collaboration, so showing your interpersonal skills can really set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Management Officer (3 months) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your excellent customer service and interpersonal skills in your application. We want to see how you can make our customers feel valued and respected, so share any relevant experiences that showcase this.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Clear and Concise:When writing your application, keep it clear and concise. Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:Remember to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our crew at CTM.
How to prepare for a job interview at Corporate Travel Management (CTM) Group
✨Know Your ITIL Basics
Make sure you brush up on your ITIL best practices before the interview. Understanding how these frameworks apply to service management will show that you're not just familiar with the terminology, but that you can also implement them effectively in a real-world setting.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in past roles. Think about specific situations where you went above and beyond to help a customer, as this role is all about ensuring clients feel valued and respected.
✨Demonstrate Teamwork
CTM values collaboration, so be ready to discuss your experiences working in teams. Highlight instances where you contributed to team success or helped resolve conflicts, showing that you can work well with others in a fast-paced environment.
✨Familiarise Yourself with the Tech
Since the role involves technical support, make sure you're comfortable discussing relevant IT infrastructure and tools. Brush up on your knowledge of Active Directory, Office 365, and any service desk software you've used, as this will help you stand out as a knowledgeable candidate.
