Senior Partner Success Manager in London

Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

About CTM: CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand.

About the Role: To coordinate, manage, and develop the CTM Partner Program (CPP), overseeing a global portfolio of partners and ensuring effective execution of agreed strategies, standards, and commitments between CTM and its partner network. CPP is a critical component of the evolution of CTM’s global business offering, supporting growth, product adoption, and success in winning and retaining client business across key verticals, including Transient, Marine & Offshore, Meetings & Events, Product, and the Global Hotel Program.

The successful candidate will:

• Act as the main point of contact between CTM and its partners, driving governance, operational discipline, and consistent execution across the Partner Program, while accelerating the commercial activation and adoption of CTM products and supplier programs through the partner network.
• Drive measurable partner value and ROI by ensuring members actively realise the benefits of CPP, while stabilising, aligning, and strengthening the partner network across all membership tiers.
• Own partner performance against agreed standards, ensuring adherence to CTM and customer service levels, actively monitoring targets, and leading corrective actions where expectations are not met.
• Represent CTM and its partner network with credibility and authority in all internal and external engagements, reinforcing CTM standards, positioning, and long-term strategic intent.

Core Skills:

• Strong negotiation and presentation capability, with demonstrated experience presenting to and challenging C-level stakeholders in a B2B environment.
• Solid understanding of corporate travel technology and operations, including multiple GDSs, online booking tools, expense management platforms, and traveller tracking solutions.
• Ability to operate cross-functionally across business verticals (e.g. Meetings & Events), partnering closely with internal stakeholders to ensure partner relevance, inclusion, and sustained value delivery.
• Comprehensive grasp of end-to-end operational standards, from front-line servicing and tool requirements through to back-office processes and retrospective reporting.
• Clear understanding of commercial and financial dynamics, including partner economics, revenue models, and the broader CTM business context.
• Advanced working proficiency in core business tools, including Excel, PowerPoint, Word, and Salesforce.
• Additional languages preferred (Spanish and/or Portuguese).

Core Traits:

• Exceptional written and verbal communication skills, with the ability to engage credibly in both in-person and virtual environments and adapt messaging to senior, technical, and commercial audiences.
• Proven ability to influence without direct authority, aligning diverse internal and external stakeholders around shared commercial and operational outcomes.
• Strong execution mindset, able to manage multiple initiatives in parallel, prioritise effectively, and consistently deliver outcomes.
• Comfortable operating independently while contributing as a senior team member, exercising sound judgment and ownership in ambiguous or evolving environments.

Please note that we will run a Health & Safety assessment of your working space to ensure it is suitable for remote work. Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

What to expect from the recruitment process: Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder); Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams; If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. Applications are open to candidates living and working in US, UK and Europe, as the role requires regular travel within these regions. Relocation, visa and working rights support will not be provided by CTM as part of this recruitment process. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.

Reward & Recognition: Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme.

Employee Wellbeing and Flexibility: Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business.

Sustainability Focus: Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office.