Payroll Assistant in London

Corporate Travel Management (CTM) is a global leader in innovative and cost-effective travel solutions, spanning corporate, events, leisure, loyalty and wholesale travel.

We drive savings, efficiency, safety and sustainability to businesses and their travellers in every corner of the world.

Our proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a measurable return on investment to clients.

Founded in 1994, CTM has grown from a two-person start-up into one of the world's most successful travel management companies.

CTM has been publicly listed since 2010 on the Australian Securities Exchange (ASX: CTD).

Summary Of Position

The Payroll Assistant supports the Payroll Executive in the accurate, compliant and timely delivery of CTM's payroll operations across the UK, Ireland, Germany and France.

This is a detail-focused, process-driven role that sits within the People & Culture function and works closely with both HR and Finance.

Reporting to the Payroll Executive, the Payroll Assistant is responsible for preparing and maintaining payroll data within the HRIS, processing employee changes, supporting the monthly payroll cycle and assisting with expenses administration.

The role provides an excellent foundation for developing a career in payroll and HR operations within a fast-paced, international business.

Responsibilities And Duties

• Payroll Data and Processing
• Prepare and input payroll data into the HRIS ahead of each monthly payroll cycle, including new starters, leavers, salary changes, absence, overtime and other pay-affecting changes.
• Ensure all payroll inputs are accurately recorded, correctly coded and supported by appropriate authorisation before submission to the Payroll Executive for sign-off.
• Maintain payroll records and audit trails in accordance with CTM policy and statutory requirements.
• Carry out payroll data checks and validations to identify errors or anomalies before submission.
• Support the Payroll Executive in liaising with external payroll providers across UK, Ireland, Germany and France, providing information and documentation as required.
• Employee Queries and Administration
• Act as a first point of contact for routine payroll queries from employees and line managers, escalating complex issues to the Payroll Executive.
• Assist with the production of payslips, P60s, P11Ds and other statutory documents as required.
• Maintain accurate employee records in the HRIS, ensuring all changes are reflected promptly and correctly.
• Support the administration of pension enrolment, contribution changes and pension-related correspondence.
• Expenses Administration
• Provide administrative support to the expenses process, including receiving, checking and processing employee expense claims in line with CTM's Expenses and Travel Policy.
• Flag non-compliant or incomplete claims to the Payroll Executive for review.
• Maintain accurate records of approved expense claims and support Finance with coding and reconciliation.
• Assist with reporting on expenses volumes and compliance as requested.
• Compliance, Reporting and Continuous Improvement
• Support year-end payroll processes including reconciliation, statutory reporting and production of year-end documents.
• Assist with payroll audits by providing accurate records and supporting documentation.
• Contribute to the identification and implementation of process improvements within the payroll and expenses function.
• Maintain up-to-date knowledge of relevant payroll legislation and best practice, particularly in the UK.

Education And Experience

• A levels or equivalent; a payroll or business administration qualification is an advantage (e. g. CIPP Foundation Award).
• 1-2 years' experience in a payroll, HR administration or finance support role, ideally including exposure to payroll processing.
• Working knowledge of UK payroll fundamentals (PAYE, NIC, statutory leave pay) is preferred.
• Experience using HRIS or payroll software; confidence learning new systems.
• Strong numerical accuracy and a methodical approach to data entry and record-keeping.
• Knowledge, Skills And Abilities
• Good understanding of UK payroll fundamentals, with a willingness to develop knowledge of EU payroll requirements.
• High level of accuracy and attention to detail when processing and checking payroll data.
• Proficient in Microsoft Office, particularly Excel; experience of HRIS or payroll software advantageous.
• Strong organisational skills and ability to manage multiple tasks to deadline.
• Discreet and professional in handling confidential employee and payroll information.
• Good interpersonal and communication skills; able to respond to employee queries clearly and helpfully.
• A team player who takes pride in accuracy and supports the Payroll Executive in delivering a high-quality service.