Business Travel Consultant (with German) in England

This role reports to the Operations Team Manager. This is a full-time role that can be hybrid, working from one of our UK offices (London, Bradford, Glasgow) 3 days per week, or fully remote. The working hours for this role are between 8 am and 6 pm, with shifts provided months in advance.

CTM are an award-winning provider of travel service solutions for the corporate, events and sports markets. We have an exciting opportunity for you to join our crew and take your career to new altitudes.

The role

Working in a team of 9 alongside 7 other Business Travel Consultants, you will manage all aspects of travel for our clients. You will provide a high level of support to clients, consulting and advising them on the best solutions for their travel. You will use a variety of communication methods to ensure precision and smooth running of operations within the department.

What you have

• At least 2 years’ experience as a Business Travel Consultant across all areas of travel management, particularly within the finance sector
• Sound, proven GDS experience, Sabre preferred
• Experience using Freshdesk
• Experience in the global market
• Ability to confidently advise and educate on all aspects of travel
• Must be able to work independently and be confident in your decision making
• Professional / native English and German languages

What you’ll be doing

• Providing high level customer service to our range of clients
• Assisting with all reservations and aspects of travel including air, hotel, rail and car reservations and any other travel related requests
• Assisting with emergency actions and contingency plans
• Ensuring client travel policies are adhered to correctly
• Ensuring all SLA’s and KPI’s are consistently met
• Developing and maintaining effective working relationships with colleagues in the appropriate offices
• Ensuring that all administration, both internal and external is of the highest standard
• Responding to any other reasonable duties/tasks as may be requested by your Manager or other departmental Managers

Benefits

• Flexible benefits scheme, allowing employees to pick the benefits that suit them, including Cycle purchase, Electric vehicle leasing, Health insurance, Home & tech loan
• 22 days base + 3 days (you get your birthday off, a wellbeing day off and a volunteering day off) + the base increases by one day each year (up to 26 days)
• Purchase extra annual leave
• Life assurance at 4x your annual salary
• Pension scheme

Culture & Values

Our values guide our decision-making, actions and behaviours; creating a culture where everyone can contribute, grow and thrive.

• Connect – We build strong relationships where people feel valued, listened to and celebrated
• Evolve – We are adaptable, we embrace change and celebrate innovation
• Deliver – We bring the energy, hold ourselves accountable and get stuff done

Employee Wellbeing and Flexibility

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders.

Sustainability Focus

Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this.

If you’re ready to embark on a career with a global leader in business travel, we want to hear from you.

Note that this role requires a DBS and potentially an enhanced personnel check. Please apply only if you are comfortable with this.

What to expect from the recruitment process

• Every applicant will have a Discovery call with our Talent Acquisition team.
• If your profile is selected you will be contacted by phone or email (please check your spam folder).
• If you progress through to the next stage, the hiring manager will invite you to an initial conversation on Teams.
• If you are successful, you will then complete a Sabre test to confirm your level of knowledge.
• If you successfully pass the Sabre test, we will then invite you to our office for a final stage interview with the Operations Team Manager and Operations Director.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

CTM is an equal opportunity employer. We want to make sure our entire recruitment process is accessible to everyone. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation.

All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018.

CTM is a Disability Confident Employer. Our offices are accessible and we welcome all applicants.