Rail Travel Consultant in Bradford

Our Bradford office is looking for Travel Consultants to serve one of our most important clients. It is essential to have some customer service experience, an interest in travel, and to be a great team player. The role is office based, working on shifts, 4 days per week, from Sunday to Wednesday, or Wednesday to Saturday. Please only apply if you are able to come to our office 5 days per week and if you have customer service experience both on emails and on the phone.

If your profile is selected, you will be invited to an Assessment Day this Summer. Corporate Travel Management (CTM) is undergoing an exciting period of growth. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth.

There are several Hotel and Rail Consultant roles available in our Bradford office. Set in a dynamic and supportive working environment, this role is the perfect first step for a career in Corporate Travel. With a motivated team, you will provide customer service to CTM users via phone and email. Note that these roles are office based, our office is conveniently located close to Bradford Interchange station.

To be successful you need to enjoy working in a busy environment, picking up the phone and answering emails to help clients with their travel needs. Provide a high level of customer service and support to both internal and external customers and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department. Offer exemplary customer service to clients and suppliers at all times across all methods of communication.

Provide guidance on using CTM online booking tools to clients, while ensuring adherence to organisational travel policies as well as CTM best practice and procedures. Show willingness to provide shift cover as and when appropriate.

• Degree or experience in travel, tourism or geography.
• Experience working in an office environment, 1-2 years.
• Experience in customer service, phone based and email based, 1-2 years.
• Creative and analytical thinking with strong problem-solving and consultative skills.
• Proficiency in Microsoft Office Suite.

Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments.

Every hire starts with a chat with our Talent Acquisition team. If your profile is selected you will be contacted by phone or email (please check your spam folder). CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. If you need accommodations at any stage of the application or interview process, please let us know: as a Disability Confident Employer, we’re here to support you in any way we can.

Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance.

CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office.