At a Glance
- Tasks: Lead customer onboarding and enhance the customer journey for a growing SME lender.
- Company: Award-winning SME lender in the UK with a focus on customer success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with various teams to improve service levels and retention strategies.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: Experience in operations and customer onboarding, with strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
Corporate Recruitment Solutions is recruiting on behalf of an award-winning SME lender in the UK.
We are seeking an experienced Operations & Customer Onboarding Manager to streamline the end-to-end customer journey as the business scale accelerates.
You will lead onboarding, utilisation, service levels and retention strategies across the customer lifecycle, partnering with Sales, Credit, Compliance and Finance to drive growth and improve customer outcomes.
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Head of Customer Operations & Growth employer: Corporate Recruitment Solutions
As an award-winning international Fintech, our client offers a dynamic and innovative work environment that fosters collaboration and creativity. With a strong focus on employee growth, they provide ample opportunities for professional development and skill enhancement, particularly in the rapidly evolving fields of pricing and decisioning. Located in a vibrant city, employees benefit from a supportive culture that values diversity and encourages contributions to meaningful projects that directly impact SMEs and their partners.
Contact Details:
Corporate Recruitment Solutions Recruitment Team
