At a Glance
- Tasks: Lead customer onboarding and enhance the customer journey for a growing SME lender.
- Company: Award-winning SME lender in the UK with a focus on customer success.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Collaborate with various teams to improve service levels and retention strategies.
- Why this job: Make a real impact on customer experiences and drive business growth.
- Qualifications: Experience in operations and customer onboarding, with strong leadership skills.
The predicted salary is between 59400 - 72600 £ per year.
Corporate Recruitment Solutions is recruiting on behalf of an award-winning SME lender in the UK.
We are seeking an experienced Operations & Customer Onboarding Manager to streamline the end-to-end customer journey as the business scale accelerates.
You will lead onboarding, utilisation, service levels and retention strategies across the customer lifecycle, partnering with Sales, Credit, Compliance and Finance to drive growth and improve customer outcomes.
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Head of Customer Operations & Growth employer: Corporate Recruitment Solutions
Join a dynamic and expanding specialist property finance lender that values innovation and collaboration. As a Senior Underwriter, you will not only have the opportunity to lead complex lending transactions but also play a pivotal role in mentoring junior talent and enhancing underwriting processes. With a supportive work culture that prioritises professional growth and strong relationships with stakeholders, this position offers a rewarding environment for those looking to make a significant impact in the finance sector.
Contact Details:
Corporate Recruitment Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Operations & Growth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corporate Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corporate Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Operations & Growth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corporate Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Corporate Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corporate Recruitment Solutions!
How to prepare for a job interview at Corporate Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
