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For Companies At a Glance
- Tasks: Manage client relationships and drive service success for Managed Service clients.
- Company: Dynamic tech company focused on innovative IT solutions.
- Benefits: Competitive salary, hybrid work, and opportunities for professional growth.
- Why this job: Be the key player in enhancing client satisfaction and driving business growth.
- Qualifications: Experience in Managed Services sales and strong stakeholder management skills.
- Other info: Join a collaborative team with a focus on continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Department: Services / Tech
Location: 7 Vantage Drive, Sheffield (Hybrid)
Reports to: Director of Operations & Service Delivery
Direct reports: None
Contract: Fulltime, permanent
Role Purpose
Own the commercial and service relationship for Managed Service clients, ensuring what we sell is deliverable, profitable, and exceeds client expectations. You will manage in life accounts from a service perspective (QBRs, success plans, project facilitation, service improvements), protect and grow renewals, and win new managed services opportunities across existing and net new clients. You’ll also build pricing, administer contract paperwork, and act as the conduit between Account Managers, clients, the Service Desk, and the Service Delivery Manager to keep delivery and commercials in lockstep.
Key Responsibilities
- Client Success & Service Governance: Lead Quarterly Business Reviews (QBRs) and in-life service reviews: communicate performance, risks, roadmap, and improvement actions; track to closure. Maintain the client success plan (health, SLAs, CSAT, risk/opportunity) and own escalations in partnership with Service Delivery Manager / Service Desk Manager. Facilitate projects flowing from QBRs and audits (e.g., upgrades, cloud migrations, security initiatives) by coordinating Professional Services resourcing.
- Renewals & Commercial Growth: Own renewal cycles end to end: forecasting, notice, scope/seat validation, pricing refresh, paperwork execution and internal system updates, in line with the Contract Management procedure. Drive expansion revenue (cross sell/upsell of MSP, security, backup, monitoring and project services) in collaboration with Account Managers. Identify and convert net‑new MSP opportunities, prospect with Sales, run discovery, shape scope to Millgates approved service stack, and close.
- Pricing, Proposals & Contract Administration: Build client specific pricing models (per user/per device and addons), ensuring scope aligns to supported services and SLAs; prepare proposals/SOWs. Coordinate contract execution (e‑sign, approvals, records), then ensure CRM and the master contract registers and filing are updated per process. Safeguard margin and service quality through accurate effort estimates, risk identification, dependency management and clear acceptance criteria.
- Cross Functional Conduit: Serve as the bridge between Account Managers, clients, Service Desk and the Service Delivery Manager aligning commercials, capacity, and customer outcomes; ensure what’s sold is supportable and set up for success. Work with Service Desk and Delivery to ensure onboarding, changes and project to managed service transitions follow process and are fully documented.
- Governance, Systems & Reporting: Keep NetSuite/CRM accurate (opportunities, quotes, orders, contracts, QBR notes, tasks); required by the ISO 9001 QMS. Produce pipeline, renewal, utilisation linked services growth and client health reports; feed monthly and quarterly reviews.
Measures of Success (KPIs)
- Renewal rate and Net Revenue Retention (NRR) across MSP clients.
- QBR completion, action closure and documented on CRM.
- Services growth: expansion, project pull through from QBRs.
- Commercial hygiene: on time renewals, signed contracts, accurate CRM records per procedure.
Essential Skills & Experience
- Proven success in MSP / Managed Services account growth, renewals, or service‑led sales.
- Confident running QBRs/service reviews, turning insights into scoped, deliverable work.
- Strong commercial acumen with hands on experience building per user pricing and addon bundles aligned to SLAs and support scope.
- Excellent stakeholder management across Sales, Service Desk, Professional Services and clients; calm, structured escalation handling.
Desirable
- Familiarity with CRM and Microsoft SharePoint for contract/renewal administration; understanding of ISO aligned documentation discipline.
- Working knowledge of ITIL service concepts and MSP tooling (e.g., RMM/monitoring, ticketing, documentation).
IT Services Sales Manager in Sheffield employer: Corporate Focus
Contact Detail:
Corporate Focus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Sales Manager in Sheffield
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that IT Services Sales Manager gig.
✨Tip Number 2
Show off your skills! Prepare a killer pitch about your experience with Managed Services and how you've driven client success in the past. When you get the chance to chat with potential employers, make sure you highlight your achievements and how you can bring value to their team.
✨Tip Number 3
Don’t just apply – engage! When you find a role that excites you, reach out directly to the hiring manager or someone in the department. A quick message expressing your interest can set you apart from the crowd and show that you're genuinely keen on the position.
✨Tip Number 4
Keep it real during interviews! Be honest about your experiences and how you handle challenges. Employers love candidates who can communicate effectively and demonstrate their problem-solving skills, especially in a role that requires strong stakeholder management.
We think you need these skills to ace IT Services Sales Manager in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Services Sales Manager. Highlight your experience with Managed Services and any relevant achievements that show you can drive client success and service governance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills like your experience with QBRs and contract administration, and how they align with what we’re looking for.
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your strong commercial acumen. Talk about your experience in building pricing models and managing renewals, as these are key aspects of the job that we value highly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Corporate Focus
✨Know Your Managed Services Inside Out
Make sure you understand the ins and outs of Managed Services. Brush up on your knowledge about service delivery, client success plans, and how to drive renewals. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have successfully implemented them.
✨Prepare for QBRs Like a Pro
Since you'll be leading Quarterly Business Reviews, practice how you would present performance metrics and improvement actions. Think about how you can turn insights into actionable plans. Prepare some mock scenarios to demonstrate your ability to handle escalations and communicate effectively with stakeholders.
✨Show Off Your Commercial Acumen
Be ready to discuss your experience with pricing models and contract administration. Bring examples of how you've built pricing strategies in the past and how they aligned with SLAs. This will highlight your strong commercial acumen and your ability to safeguard margins while ensuring service quality.
✨Demonstrate Stakeholder Management Skills
Think of examples where you’ve successfully managed relationships across different teams, like Sales and Service Desk. Be prepared to discuss how you’ve handled escalations calmly and structured your approach to ensure everyone is aligned. This will showcase your ability to be the functional conduit between various departments.