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- Tasks: Ensure clients have a great experience and manage customer communications efficiently.
- Company: Join a vibrant team at Corporate Commercial Surveyors in Bromsgrove.
- Benefits: Enjoy a company pension, on-site parking, and a Monday to Friday schedule.
- Why this job: Be the face of the company and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Supportive environment with opportunities to collaborate across departments.
The predicted salary is between 28800 - 43200 £ per year.
Corporate Commercial Surveyors are looking to immediately recruit a bright, dynamic, resilient Customer Service Adviser to join our friendly and vibrant administration team at our operations offices in Bromsgrove. As the face of the Company, you will be responsible for ensuring our customers have a great experience. Our Customer Service Executives lead the businesses customer experience function and are instrumental in delivering a seamless service that wows our customer base. This role calls for a brilliant role model, who can support a diverse, motivated, and energised team, covering our Administration office, Negotiation, Registration and Survey teams.
Responsibilities
- Ensuring clients are correctly listed and any updates to the status of specific clients are made quickly and efficiently.
- Ensuring that the CRM system and databases are up to date with correct information relating to cases.
- Management of telephone calls from your department and overflow calls from other departments.
- Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
- You will be responsible for attending to any overflow client updates that cannot be actioned by the assigned negotiator as and when needed, this includes handling any complaints made by clients as per company complaints procedure.
- Ensuring that an update letter/email is drafted and sent to clients on a regular basis.
- Dealing with office administration, ensuring that all documents are saved in the correct client file, renamed as necessary to avoid any confusion.
- Sending out client update letters at allocated points during the appeal.
- Co-ordinating survey appointments with our customers and our nationwide Surveyors.
- You may at times be required to support other departments, other than customer service, in an administrative capacity, during staff absence or busy periods to support the needs of the business.
Benefits
- Company pension
- On-site parking
Schedule
- Day shift Monday to Friday
- No weekends
Client Relations Executive in Bromsgrove employer: Corporate Commercial Surveyors
Contact Detail:
Corporate Commercial Surveyors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Executive in Bromsgrove
✨Tip Number 1
Get to know the company! Research Corporate Commercial Surveyors and their values. When you understand what they stand for, you can tailor your approach in interviews and show them you're a perfect fit for their vibrant team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the company, think about scenarios where you might need to handle complaints or tricky situations. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Client Relations Executive role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our friendly and dynamic team. Don't miss out on this opportunity!
We think you need these skills to ace Client Relations Executive in Bromsgrove
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our clients, so show us how you’d do that in your writing.
Tailor Your Application: Make sure to tailor your application specifically for the Client Relations Executive role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. We want to get to know you quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Corporate Commercial Surveyors
✨Know the Company Inside Out
Before your interview, take some time to research Corporate Commercial Surveyors. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Relations Executive, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations or complaints, as this will demonstrate your resilience and problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since you'll be managing client information and updates, it's crucial to be comfortable with CRM systems. If you have experience with specific software, mention it during the interview. If not, express your willingness to learn quickly and adapt to new technologies.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and company culture. This shows that you're engaged and serious about the position. Plus, it gives you valuable insights into whether this is the right fit for you.
