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- Tasks: Ensure clients have a fantastic experience and manage customer communications efficiently.
- Company: Join a vibrant team at a leading corporate commercial surveying firm.
- Benefits: Enjoy a company pension, on-site parking, and a Monday to Friday schedule.
- Why this job: Be the face of the company and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Supportive environment with opportunities to collaborate across departments.
The predicted salary is between 30000 - 42000 £ per year.
Corporate Commercial Surveyors are looking to immediately recruit a bright, dynamic, resilient Customer Service Adviser to join our friendly and vibrant administration team at our operations offices in Bromsgrove. As the face of the Company, you will be responsible for ensuring our customers have a great experience. Our Customer Service Executives lead the businesses customer experience function and are instrumental in delivering a seamless service that wows our customer base.
This role calls for a brilliant role model, who can support a diverse, motivated, and energised team, covering our Administration office, Negotiation, Registration and Survey teams.
Key Responsibilities and Accountabilities of the Customer Service Executive:- Ensuring clients are correctly listed and any updates to the status of specific clients are made quickly and efficiently.
- Ensuring that the CRM system and databases are up to date with correct information relating to cases.
- Management of telephone calls from your department and overflow calls from other departments.
- Management of email inboxes, ensuring that clients are responded to promptly or emails are delegated as necessary to the correct person for response.
- You will be responsible for attending to any overflow client updates that cannot be actioned by the assigned negotiator as and when needed, including handling any complaints made by clients as per company complaints procedure.
- Ensuring that an update letter/email is drafted and sent to clients on a regular basis.
- Dealing with office administration, ensuring that all documents are saved in the correct client file, renamed as necessary to avoid any confusion.
- Sending out client update letters at allocated points during the appeal.
- Co-ordinating survey appointments with our customers and our nationwide Surveyors.
- You may at times be required to support other departments, other than customer service, in an administrative capacity, during staff absence or busy periods to support the needs of the business.
Benefits: Company pension, On-site parking
Schedule: Day shift Monday to Friday, No weekends
Client Relations Executive in Bromsgrove employer: Corporate Commercial Surveyors Ltd
Contact Detail:
Corporate Commercial Surveyors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Executive in Bromsgrove
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to share your story. Highlight your customer service skills and how you can bring value to their team.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for bright, dynamic individuals like you. Keep an eye on our listings and jump in when you see a fit!
We think you need these skills to ace Client Relations Executive in Bromsgrove
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone dynamic and vibrant, just like our team!
Tailor Your Application: Make sure to tailor your application specifically for the Client Relations Executive role. Highlight your customer service experience and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our friendly team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors. A polished application reflects your attention to detail, which is crucial for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets to the right people quickly. Plus, you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Corporate Commercial Surveyors Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Corporate Commercial Surveyors. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Client Relations Executive, your ability to provide excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you handled difficult situations or complaints, as this will demonstrate your resilience and problem-solving skills.
✨Be Ready for Role-Specific Scenarios
Expect scenario-based questions that relate to the responsibilities outlined in the job description. Think about how you would manage client updates, handle overflow calls, or coordinate appointments. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
