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- Tasks: Provide desktop support and troubleshoot IT issues for users at RCP.
- Company: Join the Royal College of Physicians, a historic and inclusive organisation.
- Benefits: Enjoy 29 days leave, flexible hours, and professional development opportunities.
- Why this job: Make a real difference in healthcare while developing your IT skills.
- Qualifications: Experience in IT support and a commitment to service excellence required.
- Other info: Be part of a collaborative team with great career growth potential.
The predicted salary is between 27962 - 30680 £ per year.
£27,962 - £30,680 (Plus £2,000 Market Forces Premium) Liverpool
The Royal College of Physicians (RCP) is recruiting a desktop support analyst. As part of the IT services team, the desktop support analyst provides support for all RCP IT services to all RCP IT service users.
Responsibilities include:
- Handling incidents or service requests using the incident reporting and request fulfilment processes.
Key Responsibilities:
- Deliver departmental objectives and support the wider IT strategy.
- Provide comprehensive desktop support to users, including hardware troubleshooting and application patch management.
- Deliver end-to-end IT service management support across the organisation.
- Support advanced configuration, system setup and IT asset management processes.
- Ensure adherence to IT policies, standards and guidelines.
- Identify opportunities for improvement and actively introduce and encourage innovation.
About You:
As a RCP desktop support analyst you should have a can-do, optimistic attitude and have a strong working knowledge of IT service operation, transition and continual service improvement. You will have a strong commitment to developing your IT knowledge and skills and a commitment to strive for service excellence. You should have significant experience in a similar role, be educated to A level or professional standard (e.g. ITIL Foundation, CompTIA A+, Microsoft Certified Professional) and have excellent spoken and written English.
Benefits Include:
- 29 days annual leave plus bank holidays
- Group personal pension plan with 7% employer contribution
- Interest-free season ticket loan
- Life assurance
- Annual pay award
- Flexible working hours
- Employee assistance programme 24/7 advice and support for any work-related issues as well as any problems affecting your home life
- Occupational health team includes employment and work-related health assessments, health checks and work station assessments
- Cycle to work scheme
- Professional training and development opportunities
- Enhanced maternity and paternity pay
- Staff discounts platform including discounts on cinema tickets and a range of high street brands
About The RCP:
The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians doctors who work in hospitals with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. We work from two main sites: The Spine, a new state-of-the-art building at the heart of the Knowledge Centre in Liverpool, and an iconic Grade I-listed building overlooking beautiful Regents Park in central London.
We champion an inclusive culture and welcome applications from all sections of society. We value taking care, learning and being collaborative. These values underpin everything we do. Join us to help achieve our vision of a world in which everyone has the best possible health and healthcare.
The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. RCP is all about our people our members, our staff, our volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. That's why welcoming and having people who represent the 21st-century medical workforce and the diverse population of patients we serve is so important to us.
Desktop Support Analyst in Liverpool employer: Corporate Benefit Services
Contact Detail:
Corporate Benefit Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at RCP or similar organisations. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of IT service management. We recommend practising common interview questions related to desktop support and having examples ready that showcase your problem-solving abilities.
✨Tip Number 3
Show off your enthusiasm for continuous learning! Mention any recent courses or certifications you've completed, like ITIL or CompTIA A+. This shows you're committed to staying ahead in the tech game, which is super important for a role like this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the RCP team.
We think you need these skills to ace Desktop Support Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your relevant experience in IT service operation and any specific skills that match the job description, like hardware troubleshooting or application patch management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your can-do attitude and commitment to service excellence. Mention how your background aligns with RCP's values and how you can contribute to their mission.
Showcase Your Skills: Don’t forget to mention any certifications you have, like ITIL Foundation or CompTIA A+. These will help demonstrate your commitment to developing your IT knowledge and skills, which is super important for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Corporate Benefit Services
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware troubleshooting and application patch management. Be ready to discuss specific tools and processes you've used in previous roles, as this will show your expertise and confidence.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled incidents or service requests in the past. Think about times when you identified opportunities for improvement or introduced innovative solutions. This will demonstrate your proactive approach and commitment to service excellence.
✨Understand the RCP's Values
Familiarise yourself with the Royal College of Physicians' mission and values. Be ready to discuss how your personal values align with theirs, particularly around inclusivity and collaboration. This will help you connect with the interviewers and show that you're a good cultural fit.
✨Practice Your Communication Skills
Since excellent spoken and written English is crucial for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or using online resources to refine your communication style, ensuring you can convey your ideas effectively during the actual interview.