Training Specialist

Corpay is hiring a Training Specialist on a permanent basis within our TA Connections division. This position falls under our Lodgings line of business and is based in our Heathrow office. In this role you will develop and deliver training programs for our Airline Operations agents who provide crew accommodations for TA Connections’ clients. You will structure the training curriculum, create comprehensive training materials and user guides, and facilitate both new-hire and ongoing training sessions. Additional responsibilities include maintaining training records, assessing trainees’ learning outcomes, and addressing post-training inquiries. You will report to the Training Manager and collaborate with other teams within the division.

As a Training Specialist you will be expected to work from our Heathrow office. Corpay provides assigned workspace in the designated office, company-issued equipment, and formal, hands-on training.

Role Responsibilities

• Conduct training initiatives for new hires and current agents that work with TA Connections.
• Coordinate and manage training sessions for groups of 1 to 20 trainees, ensuring objectives are met in a timely manner.
• Lead and motivate trainees during sessions, providing actionable performance and behavioural feedback.
• Occasionally travel (up to 25%) to conduct on-site assessments and training within the US and potentially internationally.
• Monitor trainees’ progress during classes, on-the-job training and shadowing sessions, and communicate their progress to management.
• Develop and maintain comprehensive training materials, user guides, and methodologies to support users in collaboration with Ops Supervisors and Managers.
• Assist in onboarding new hires by setting up systems, applications, credentials, and internal/external communication processes.
• Establish a training structure that includes, but is not limited to: syllabus, class schedule, classroom, equipment and attendance/performance records.
• Improve learning material continuously and the e-Learning platform for new hires and recurrent training, adhering to company standards.
• Adapt to both virtual and in-person training environments as required.
• Serve as a Subject Matter Expert (SME) of TA Connections’ technology applications, providing insights on features, processes, and their impact on airline and vendor configurations, processes and customer service agents’ activities.
• Collect and analyze information on airline-specific and generic processes to recommend updates and enhancements to the training agenda, topics, materials, and methodologies.
• Stay current with industry trends by actively participating in training updates for self-development and adapting materials to changes in the work environment.

Qualifications & Skills

• Must have 1+ years of training or equivalent experience.
• 1+ years working in an operational customer service environment (airline/hotel industry experience a plus).
• Proficient with Word, Excel, PowerPoint, and Outlook.
• Ability to work in a deadline-driven setting, effectively managing multiple tasks and priorities.
• Ability to adjust hours and days of work to meet trainees’ time zones and availability (late/early hours, holidays, weekends) may occur.
• Attention to detail and a desire and ability to deliver a polished product.
• Ability to work independently and as a contributing team member.
• Excellent organizational skills.

Preferred Qualifications

• Bachelor’s degree.
• Excellent coaching skills.
• Self-starter with an innovative approach to designing solutions.
• Experience with creating presentations, using MS PowerPoint and other presentation tools.
• Experience in creating online learning a plus.
• Ability to generate rapport with a wide audience of people of various cultures.
• Excellent communication skills (written, verbal and interpersonal).
• Ability to influence others with strong interpersonal skills.
• A demonstrated passion for learning and developing employees at all levels.
• Strong listening, problem solving, and multi-tasking skills.

Benefits & Perks

• 4 X Life insurance
• Pension scheme - 5% employer contribution
• Private Healthcare
• 25 days Holiday (plus Holiday Buy/Sell)
• Access to LinkedIn learning
• Free rewards and discounts via Gratitudes
• Career Progression

Equal Opportunity / Affirmative Action

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.