At a Glance
- Tasks: Lead a dynamic Client Support team to deliver top-notch service and drive performance.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Collaborative culture with a focus on diversity, equity, and inclusion.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: 2+ years in Client Services and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Corpay is currently looking to hire a Client Support Team Leader on a permanent basis within our Cross Borders division. This position falls under our Payables line of business and is based in our Moorgate office in London. In this role you will lead a Client Support pod to deliver a consistently high standard of service to clients and internal stakeholders across Corpay. The role ensures the pod operates effectively, efficiently, and in line with business objectives by providing day-to-day leadership, coaching, and support to team members. As the first point of escalation, the Team Leader is accountable for driving performance, maintaining service quality, and fostering a culture of accountability, collaboration, and continuous improvement. Working closely with Front of House, Operations, and other key business functions, the role supports the delivery of operational excellence, identifies opportunities to improve processes, and helps implement change initiatives that enhance the client experience and business outcomes. The Team Leader plays a key role in developing the capability of the team, embedding Corpay's values, and ensuring the pod is equipped to meet current and future business needs while delivering exceptional client service. You will report into the Option Support Team Lead and regularly collaborate with other teams within the division.
How We Work
As a Client Support Team Lead, Corpay will set you up for success by providing:
- Assigned workspace in Moorgate office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Leading the day-to-day activities of a Client Support pod, ensuring service levels, quality standards, and operational objectives are consistently achieved.
- Providing effective leadership, coaching, and support to team members, creating a high-performing, engaged, and customer-focused culture.
- Acting as the first point of escalation for complex client queries, operational issues, and team concerns, ensuring timely resolution and effective communication.
- Monitoring individual and team performance against key performance indicators (KPIs), service level agreements (SLAs), and quality standards, taking appropriate action where required.
- Conducting regular one-to-one meetings, probation reviews, and performance development discussions, identifying coaching and development opportunities to enhance individual capability.
- Supporting the onboarding and training of new team members, ensuring they are equipped with the knowledge, systems, and skills required to perform their roles effectively.
- Ensuring team compliance with all internal policies, operational procedures, regulatory requirements, and risk controls.
- Managing team resource planning, including holidays, absences, and workload distribution, to maintain effective service coverage and operational resilience.
- Promoting and embedding operational best practice, ensuring processes are consistently followed and opportunities for improvement are identified and escalated.
- Building strong working relationships with internal stakeholders across Front of House, Operations, Compliance, Technology, and Sales to support efficient client outcomes.
- Supporting departmental change initiatives by embedding new processes, systems, and ways of working within the pod.
- Producing and maintaining accurate team records and contributing to operational reporting as required.
Qualifications & Skills
- You will need a minimum of 2 years in a Client Services role.
- Experience working in a dealer support/trade support environment.
- Someone who is honest, flexible and committed. You will be situated on the trading floor, in a fast-paced environment, and exposed and expected to work under pressure at times.
- Must possess excellent communication skills.
- You will need to be computer literate with strong knowledge of Excel, Outlook and other Microsoft products.
- You should be prepared for hard work, change and new ideas and keen to learn and develop your professional career here at Corpay.
Benefits & Perks
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About Corpay
Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Team Leader - EMEA employer: Corpay
Corpay is an exceptional employer that fosters a collaborative and innovative work culture, particularly within the dynamic fintech sector in London. Employees benefit from a hybrid work environment, comprehensive private healthcare, and a robust pension scheme, alongside ample opportunities for professional growth and mentorship. Joining Corpay means being part of a forward-thinking team dedicated to shaping the future of payments while enjoying a supportive atmosphere that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - EMEA
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader - EMEA
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay:Your cover letter is your chance to shine! Tell us why you want to work at Corpay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay!
How to prepare for a job interview at Corpay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
