At a Glance
- Tasks: Build strong relationships with customers and enhance their experience with Allstar products.
- Company: Join Corpay, a leader in Fuel and Fleet Payments, based in Swindon.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with 5% employer contribution.
- Other info: Comprehensive training and support provided, with opportunities for career growth.
- Why this job: Make a real impact by ensuring customer satisfaction and retention in a dynamic environment.
- Qualifications: Experience in account management or customer success, with strong analytical and relationship-building skills.
The predicted salary is between 30000 - 40000 £ per year.
Corpay is looking to hire an Account Executive within our Fuel and Fleet Payments division. This position falls under our Allstar line of business and is located in our Swindon office.
You will be responsible for building strong, trusted relationships with customers, helping them get the most value from their Allstar products and ensuring their day-to-day experience is seamless. You will combine product knowledge with a deep understanding of your customers' needs, proactively guiding them, identifying opportunities to improve their experience, and ensuring they receive the premium level of service Allstar is known for.
This role is central to delivering excellent customer outcomes, strengthening long-term partnerships, and retaining our customers by making Allstar an indispensable part of how they run their fleet. Our Account Executives are office-based, working from our Swindon location. Our business operating hours are Monday to Friday, 8:30am to 5:00pm.
An allocated workspace in our Swindon office and comprehensive, hands-on training and continued support from the Customer Success Team will be provided.
As an Account Executive, you will be responsible for managing and growing our mid-market portfolio of customers, ensuring strong commercial performance, customer satisfaction, and long-term retention.
- Customer Relationship Management
- Account Performance & Growth
- Identify opportunities to grow existing accounts through cross-sell, upsell, and increased product adoption.
- Work proactively to mitigate attrition risk and support customer retention.
- Risk, Retention & Recovery
- Identify early warning signs of customer dissatisfaction or attrition risk.
- Lead recovery and reengagement activity for at-risk accounts, working closely with internal teams where required.
- Work closely with internal teams including Customer Success, Sales, Operations, and Finance to deliver seamless customer experiences.
- Provide feedback from customers to inform product, process, and service improvements.
Proven experience in an Account Manager, Customer Success, or client-facing commercial role is required. A strong understanding of customer lifecycle management, including onboarding, growth, renewal, and recovery is essential. Experience working with CRM systems and performance reporting tools to track activity, risks, and opportunities is necessary. The ability to analyse customer data and behaviour to identify trends, risks, and growth opportunities is important. Strong stakeholder management skills, with the ability to influence internally and build trusted relationships externally, are also required.
Benefits include 4x Life insurance, pension scheme with 5% employer contribution, private healthcare, and 25 days holiday plus statutory holidays (with holiday buy/sell options).
Executive Account Manager (Permanent) in Swindon employer: Corpay
Corpay is an exceptional employer, offering a dynamic work environment in our Swindon office where collaboration and customer success are at the forefront of our mission. With comprehensive training, a strong focus on employee growth, and a commitment to work-life balance, we empower our Account Executives to build meaningful relationships with clients while enjoying generous benefits such as private healthcare and a robust pension scheme. Join us to be part of a team that values your contributions and fosters long-term career development in the thriving Fuel and Fleet Payments sector.
