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- Tasks: Support clients and colleagues using the GFN fuel card platform, resolving software issues efficiently.
- Company: FLEETCOR is a global leader in commercial payments, innovating payment solutions across 80+ countries.
- Benefits: Enjoy hybrid working, excellent progression opportunities, private healthcare, and 25 days holiday plus perks.
- Why this job: Join a dynamic team, enhance your problem-solving skills, and make a real impact in tech.
- Qualifications: Analytical mindset, SQL experience, strong communication skills, and ability to work under pressure required.
- Other info: Flexible working hours between 7 am and 7 pm; commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Your role
To work within FLEETCOR’s technology function to deliver effective support to both external clients / suppliers and colleagues using the GFN fuel card processing platform. Responsible for investigating and verifying software issues raised by clients, prioritising against the client’s business requirements, planned future development and available resource.
What you\’ll be doing
- Ensure all high priority issues are progressed effectively.
- Ensure production is running as expected, with issues found and fixed promptly.
- Respond to alerts, handling them efficiently to remove or reduce business impact.
- Carry out routine and regular checks designed to detect issues before Business impact, ensure checks are effective and identify areas that need further monitoring.
- Support the organisation’s core applications.
- Work within Fleetcor’s IT organisation supporting both internal and external client production systems.
What we’re looking for :
As Production Support Analyst you will have an analytical mind, capable of problem solving, multi-tasking and identifying opportunities for improvement.
- Ability to communicate technical information in a non-technical language to users.
- Experience in a busy environment where it is necessary to be able to prioritise a range of different tasks.
- Good Experience of using SQL, able to run and create queries.
- A quick learner with an enquiring mindset, willing to learn new skills and products.
- Excellent personal and interpersonal communication skills to interact with a variety of individuals, including building strong relationships with other departments.
- The ability to work under pressure.
- Good communication skills, oral and written.
- Ability to communicate technical information in a non-technical language to users.
The role will be working between the hours of 7am and 7pm so you must be flexible for this role.
The rewards we give you
- Free on-site parking
- Hybrid Working- 3days a week in the office
- Excellent progression
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy / Sell)
- Access to benefits portal – Perk Box
- Access to LinkedIn learning
Fleetcor is committed to equality of opportunity and welcome applications from people, regardless of age, gender, ethnicity, disability, sexuality, social background, religion and / or belief. And we promote flexible working opportunities where operational needs allow.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About FLEETCOR
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR\’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
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Production Support Analyst employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Analyst
✨Tip Number 1
Familiarise yourself with the GFN fuel card processing platform. Understanding how it works will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL skills. Since the job requires running and creating queries, being able to showcase your proficiency in SQL during discussions can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've effectively communicated technical information to non-technical users. This will highlight your ability to bridge the gap between technical and non-technical teams, which is crucial for this role.
✨Tip Number 4
Demonstrate your problem-solving skills by discussing past experiences where you've successfully identified and resolved issues under pressure. This will show that you can handle the demands of a busy environment.
We think you need these skills to ace Production Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Production Support Analyst. Highlight key skills such as problem-solving, SQL experience, and communication abilities in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise your analytical mindset, ability to work under pressure, and any previous experience in production support or similar roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled high-priority issues or improved processes in past positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Corpay
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Production Support Analyst. Familiarise yourself with the GFN fuel card processing platform and be ready to discuss how your skills align with the job requirements.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved software issues. Highlight your analytical mindset and ability to prioritise tasks effectively under pressure.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. Since the role involves communicating with non-technical users, demonstrating your ability to bridge that gap will be crucial during the interview.
✨Demonstrate Flexibility
Be prepared to discuss your availability and willingness to work flexible hours. Emphasise your adaptability in a busy environment and your readiness to learn new skills and technologies as needed.
