At a Glance
- Tasks: Support the 1link Poland platform, providing technical assistance and managing software issues.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy 25 days holiday, flexible discounts, and access to online courses.
- Other info: Great career growth opportunities and a supportive, inclusive culture.
- Why this job: Make a real impact while collaborating with diverse teams in a dynamic environment.
- Qualifications: Fluent Polish speaker with 2-3 years in software support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
Your role
Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day-to-day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams.
What you'll be doing
- Providing 1st and 2nd line support for customer queries and resolving issues
- Escalating and managing software incidents with product and development teams
- Advising customers on product best practices and effective platform usage
- Supporting customer onboarding, configuration, and ongoing platform use
- Receiving and responding to inbound help desk queries from customers
- Guiding users through product journeys and resolving usage difficulties
- Logging, prioritising, and tracking issues accurately in relevant systems
- Replicating, troubleshooting, and escalating unresolved technical issues
- Liaising with development teams during issue resolution
- Providing timely updates and proactively communicating known issues
- Supporting software releases by participating in testing activities
- Testing new functionality and updates to existing platform features
- Delivering training sessions to new and existing customers (remote and occasionally onsite)
- Supporting internal teams with technical and platform-related queries
- Performing technical administration tasks, including platform configuration
- Managing and maintaining accurate platform data in line with procedures
- Supporting account setup and onboarding processes across the platform
- Following agreed procedures and maintaining high-quality documentation
- Collaborating with cross-functional teams across Product, Operations, and Support
- Carrying out additional tasks as required
Qualifications & Skills
- Polish native speaker (mandatory)
- 2–3 years of relevant experience
- Experience in software/platform support
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer support skills
- Ability to manage multiple tasks and prioritise effectively
- Testing experience is a plus
Benefits & Perks
- 25 days per annum + 8 bank holidays
- Option to buy or sell up to 5 days annually during the benefits enrollment window
- Employee contribution of 3% matched with 5% from Corpay
- Provided by Vitality with no excess (Corpay covers £250 excess)
- Access to flexible discounts, supermarket savings, and more
- Complimentary access to thousands of online courses
- Volunteering days and engagement in fun company-wide contests and initiatives
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Product Operative (1link - Polish market) employer: Corpay
Corpay is an exceptional employer located in Meriden, offering a dynamic work environment that fosters innovation and collaboration. With comprehensive training, generous benefits including 25 days of annual leave plus bank holidays, and opportunities for professional growth through access to online courses, employees are empowered to thrive. The inclusive culture and commitment to diversity make Corpay a rewarding place to build a meaningful career in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Product Operative (1link - Polish market)
✨Tip Number 1
Get to know the company inside out! Research Corpay and its 1link division, especially how they operate in the Polish market. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be providing technical support, brush up on common software issues and how to resolve them. Being able to demonstrate your problem-solving abilities during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Corpay team.
We think you need these skills to ace Product Operative (1link - Polish market)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Operative role. Highlight your experience in software/platform support and any relevant troubleshooting skills. We want to see how your background aligns with what we need!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate how you can effectively support our customers.
Be Specific About Your Experience:When detailing your previous roles, be specific about your responsibilities and achievements. Mention any experience you have with technical support or managing software issues, as this will help us see your fit for the position.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right team!
How to prepare for a job interview at Corpay
✨Know the Product Inside Out
Before your interview, make sure you understand the 1link platform and its functionalities. Familiarise yourself with common customer queries and issues, as well as the best practices for using the platform. This will help you demonstrate your technical knowledge and show that you're ready to support customers effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Think about specific situations where you had to troubleshoot or escalate problems. Being able to articulate your thought process will impress the interviewers and highlight your strong troubleshooting abilities.
✨Communicate Clearly and Confidently
As a Product Operative, you'll need excellent communication skills. Practice explaining complex concepts in simple terms, especially in Polish, since it's a requirement for the role. During the interview, be clear and concise in your responses, and don't hesitate to ask for clarification if you don't understand a question.
✨Demonstrate Team Collaboration
Since the role involves working with cross-functional teams, be prepared to discuss your experience collaborating with others. Share examples of how you've worked with product, technology, or support teams in the past. Highlighting your ability to work well with others will show that you're a team player who can contribute positively to the company culture.
