Operational Excellence Executive in Walsall

Your role
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What you\'ll be doing
Corpay is currently looking to hire an Operational Excellence Executive within our Corpay division. This position falls under our Fleet line of business and is in Walsall, West Midlands, UK with travel to other sites around the UK.
In this role, you will play a pivotal role in driving positive change for the business, ensuring processes are reviewed and optimized across multiple business functions. You will also play a key part in evolving how our Knowledge Management system (Zingtree) is utilized and enhanced to ensure seamless outcomes for customers and the business alike.
How We Work
As an Operational Excellence Executive, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:
Assigned workspace in office and home office setup
Company-issued equipment
Formal, hands-on training
Role Responsibilities
The responsibilities of the role will include:
Business Transformation & Operational Excellence
• Work closely with operational leaders and cross-functional teams to identify and implement process improvements, enhance service delivery and customer satisfaction to drive a culture of operational excellence.
• Collaborate with stakeholders to ensure process changes are aligned with business goals and operational capabilities.
• Collaborate with stakeholders to gather requirements and design Zingtree solutions to deliver a \'best in class customer and employee experience, via enhanced journeys, reduced touch points and operational readiness.
• Support the development and execution of transformation programmes that focus on strengthening the basics and embedding best practices.
Service Readiness & Implementation Support
• Collaborate with operational leads to ensure all aspects of service readiness are addressed for new products and initiatives.
• Support the preparation of process documentation, training materials, and resource planning to enable successful implementation.
• Assist in identifying and mitigating risks associated with new initiatives, providing clear guidance and support to stakeholders.
Team-Wide Support & Collaboration
• Actively contribute to team-wide initiatives focused on transformation, service readiness, and continuous improvement.
• Share best practices and lessons learned across teams to foster a culture of learning and collaboration.
• Support the development of tools and frameworks that enable teams to operate more efficiently and effectively.
• Support service delivery activities with key supplier relationships.
Qualifications & Skills
• Experience in transformation, process improvement, or workflow optimisation roles.
• Proficiency in process flow and project management tools (Zingtree preferred).
• Ambition to obtain or current holder of a change management/process improvement qualification (e.g., Lean Six Sigma).
• Excellent verbal and written communication skills, with the ability to engage stakeholders at all levels.
• Strong organisational skills and the ability to manage multiple projects simultaneously.
• Critical thinking and problem-solving skills to overcome challenges and drive innovation.
• Collaborative mindset with the ability to work effectively across teams.
• Proactive in identifying and sharing opportunities to optimise processes and enhance customer-centric outcomes.
Benefits & Perks
4 X Life insurance
Pension scheme 5% employer contribution
Private Healthcare
25 days Holiday (plus Holiday Buy/Sell)
Access to benefits portal
Access to LinkedIn learning
Our Company & Purpose
CORPAY is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, CORPAY has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, CORPAY is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to \'thrive & grow\' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
CORPAY is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations.
Empowering our people to share their experiences and ideas through open forums and individual conversations; and
Valuing each person\'s unique perspectives and individual contributions.
Embracing diversity enables our people to \"make the difference\" as CORPAY and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following CORPAY on LinkedIn.
Equal Opportunity/Affirmative Action Employer
CORPAY is an Equal Opportunity Employer. CORPAY provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay\'s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV\'s from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.