At a Glance
- Tasks: Support customers with software queries and provide expert problem-solving.
- Company: Join Corpay, a dynamic company focused on innovative software solutions.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be the go-to expert for customers and make a real difference in their experience.
- Qualifications: Experience in software support and a passion for problem-solving.
The predicted salary is between 27000 - 33000 £ per year.
- Product Support Operative
- Join to apply for the
- Product Support Operative role at
Corpay .
Corpay is currently looking to hire a Product Support Operative on a permanent basis within the UK Product Support division.
This position falls under the Epyx line of business and is based in our Meriden office.
The role requires becoming a business expert in all aspects of the software application, providing advice and expert problem solving to existing and new customers and serving as their first point of contact for assistance.
You will report to the Head of Product Support and collaborate regularly with other teams within the division.
- Role Responsibilities
- Providing support and resolution for both 1st and 2nd line queries, including escalation and management of software incidents to the product team and software developers.
- Giving detailed advice and guidance to customers on product best practices, queries and operational challenges.
- Managing software incidents and tickets, including replicating and documenting incidents.
- Providing support for new software releases, testing new products and updates to existing products.
- Working with customers to understand their requirements and identifying the best configuration.
- Supporting product specialists with day‑to‑day duties, including data management and issue management.
- Delivering virtual and occasional onsite user training and support for new and existing customers.
Qualifications & Skills
- Previous experience supporting software solutions (1st or 2nd line queries).
- Exposure to tools such as JIRA, Slack, SQL studio, Team Foundation Server is advantageous but not essential.
- Experience with system integrations via XML (SOAP) web‑services, APIs (JSON) or FTP processes is advantageous.
- Ability to manage well under pressure.
- Attention to detail.
- Enjoyment of build and support processes for software.
- Assertive, team player with multi‑tasking ability.
Benefits & Perks
- 4× Life insurance
- Pension scheme – 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to Linked In Learning
- Free rewards and discounts via Gratitudes
- Career Progression
- Equal Opportunity Employer
Corpay is an Equal Opportunity Employer.
Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law.
If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
- Seniority Level
- Entry level
- Employment type
- Full‑time
- Job function
- Other
- #J-18808-Ljbffr
Software Support Analyst in Meriden employer: Corpay
Corpay is an exceptional employer that fosters a dynamic work culture centred on innovation and collaboration, making it an ideal place for a Global Travel Operations Specialist. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in the heart of a vibrant city, our office provides a stimulating environment where you can engage with diverse colleagues and contribute to shaping the future of commercial payments.
