At a Glance
- Tasks: Support the 1link platform, resolve customer queries, and improve product functionality.
- Company: Join Corpay, a leader in vehicle payments with a collaborative team spirit.
- Benefits: Enjoy 25 days holiday, health perks, and access to online courses.
- Other info: Dynamic role with opportunities for training and career growth.
- Why this job: Make a real impact by helping customers and enhancing innovative software solutions.
- Qualifications: Fluent Polish speaker with 2-3 years in software support and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Your role Corpay is currently looking to hire a Product Operative within our 1link division. This position falls under our Vehicles Payments line of business and is located in Meriden. In this role, you will support the day‑to‑day operation of the 1link Poland platform, providing technical support, managing software issues, assisting customers, and contributing to product improvements. You will regularly collaborate with Product, Technology, Operations, and Support teams.
What we provide
- Assigned workspace in Meriden office
- Company‑issued equipment
- Formal, hands‑on training
Role Responsibilities
- Providing 1st and 2nd line support for customer queries and resolving issues
- Escalating and managing software incidents with product and development teams
- Advising customers on product best practices and effective platform usage
- Supporting customer onboarding, configuration, and ongoing platform use
- Receiving and responding to inbound help desk queries from customers
- Guiding users through product journeys and resolving usage difficulties
- Logging, prioritising, and tracking issues accurately in relevant systems
- Replicating, troubleshooting, and escalating unresolved technical issues
- Liaising with development teams during issue resolution
- Providing timely updates and proactively communicating known issues
- Supporting software releases by participating in testing activities
- Testing new functionality and updates to existing platform features
- Delivering training sessions to new and existing customers (remote and occasionally onsite)
- Supporting internal teams with technical and platform‑related queries
- Performing technical administration tasks, including platform configuration
- Managing and maintaining accurate platform data in line with procedures
- Supporting account setup and onboarding processes across the platform
- Following agreed procedures and maintaining high‑quality documentation
- Collaborating with cross‑functional teams across Product, Operations, and Support
- Carrying out additional tasks as required
Qualifications & Skills
- Polish native speaker (mandatory)
- 2–3 years of relevant experience
- Experience in software/platform support
- Strong troubleshooting and problem‑solving skills
- Excellent communication and customer support skills
- Ability to manage multiple tasks and prioritise effectively
- Testing experience is a plus
Benefits & Perks
- 25 days per annum + 8 bank holidays
- Option to buy or sell up to 5 days annually during the benefits enrollment window
- Employee contribution of 3% matched with 5% from Corpay
- Provided by Vitality with no excess (Corpay covers £250 excess)
- Access to flexible discounts, supermarket savings, and more
- Complimentary access to thousands of online courses
- Volunteering days and engagement in fun company‑wide contests and initiatives
Product Operative Support in Meriden employer: Corpay
Corpay is an exceptional employer that fosters a collaborative and innovative work culture, particularly within the dynamic fintech sector in London. Employees benefit from a hybrid work environment, comprehensive private healthcare, and a robust pension scheme, alongside ample opportunities for professional growth and mentorship. Joining Corpay means being part of a forward-thinking team dedicated to shaping the future of payments while enjoying a supportive atmosphere that values your contributions.
