At a Glance
- Tasks: Provide top-notch customer support and manage bookings for drivers in a dynamic team.
- Company: Join Corpay, a forward-thinking company focused on customer excellence.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Other info: Work in a supportive environment with excellent training and growth potential.
- Why this job: Make a real difference by helping customers and building strong relationships.
- Qualifications: Customer service experience, great communication skills, and a team player attitude.
The predicted salary is between 25000 - 30000 £ per year.
Corpay is currently looking to hire a Customer Support Advisor on a permanent basis within the UK Product Support division. This position falls under our Epyx line of business and is based in our Meriden office. In this role you will work within a team to build and develop positive relationships with external colleagues, suppliers and customers through delivery of a quality service that focuses on our customer centric approach to ensure delivery of customer excellence. You will be responsible for handling 1st line queries from the 1link network of service centres, scheduling future work bookings on behalf of drivers, providing support, and ensuring customer satisfaction. You will report into the Head of Product Support and regularly collaborate with other teams within the division.
As a Customer Support Advisor you will be expected to work from our Meriden office. Corpay will set you up for success by providing:
- Assigned workspace in the designated office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities:
- Answering telephone calls and responding to emails from Service Centre users and Drivers seeking assistance with products or services.
- Handling the work booking process for clients, including scheduling workshop appointments, reservations through the 1link platform.
- Managing cancellations, rescheduling, and modifications to bookings, ensuring customers are informed of any changes and alternative arrangements are made if necessary.
- Documenting customer interactions in the company’s CRM system.
- Taking users of the products through the key journeys and providing assistance where necessary.
- Assisting account related financial based queries to conclusion and processing any actions that sit behind this.
- Understanding the purposes of the complete product range and being familiar with the key system benefits.
Qualifications & Skills:
- Previous experience in a customer service role, particularly in a call centre environment can be beneficial.
- Experience within the automotive sector is preferred.
- Excellent telephone manner, clear verbal and written communication abilities to effectively interact with customers and colleagues, convey information clearly.
- The ability to listen attentively to customers, understand their needs, and respond appropriately.
- Strong analytical and critical thinking skills to resolve customer issues efficiently.
- Ability to work collaboratively with colleagues and contribute to a positive team environment.
- The ability to handle multiple tasks simultaneously whilst maintaining attention to detail and capturing accurate information.
Benefits & Perks:
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
1st Line Application Support in Meriden employer: Corpay
Corpay is an exceptional employer, offering a supportive work environment in our Meriden office where teamwork and customer excellence are at the forefront of our operations. With comprehensive training, a strong focus on employee growth, and benefits such as private healthcare and generous holiday allowances, we empower our Customer Support Advisors to thrive both personally and professionally while making a meaningful impact in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Application Support in Meriden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace 1st Line Application Support in Meriden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay:Your cover letter is your chance to shine! Tell us why you want to work at Corpay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay!
How to prepare for a job interview at Corpay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
