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- Tasks: Create and deliver engaging training programs for airline operations agents.
- Company: Join Corpay, a dynamic company focused on employee development.
- Benefits: Enjoy 25 days holiday, private healthcare, and career progression opportunities.
- Why this job: Make a real impact by shaping the skills of future airline professionals.
- Qualifications: 1+ years in training or customer service; strong communication and organisational skills.
- Other info: Work in a collaborative environment with opportunities for travel and personal growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Corpay is hiring a Training Specialist on a permanent basis within our TA Connections division. This position falls under our Lodgings line of business and is based in our Heathrow office. In this role you will develop and deliver training programs for our Airline Operations agents who provide crew accommodations for TA Connections’ clients. You will structure the training curriculum, create comprehensive training materials and user guides, and facilitate both new-hire and ongoing training sessions. Additional responsibilities include maintaining training records, assessing trainees’ learning outcomes, and addressing post-training inquiries. You will report to the Training Manager and collaborate with other teams within the division.
As a Training Specialist you will be expected to work from our Heathrow office. Corpay provides assigned workspace in the designated office, company-issued equipment, and formal, hands-on training.
Role Responsibilities:- Conduct training initiatives for new hires and current agents that work with TA Connections.
- Coordinate and manage training sessions for groups of 1 to 20 trainees, ensuring objectives are met in a timely manner.
- Lead and motivate trainees during sessions, providing actionable performance and behavioural feedback.
- Occasionally travel (up to 25%) to conduct on-site assessments and training within the US and potentially internationally.
- Monitor trainees’ progress during classes, on-the-job training and shadowing sessions, and communicate their progress to management.
- Develop and maintain comprehensive training materials, user guides, and methodologies to support users in collaboration with Ops Supervisors and Managers.
- Assist in onboarding new hires by setting up systems, applications, credentials, and internal/external communication processes.
- Establish a training structure that includes, but is not limited to: syllabus, class schedule, classroom, equipment and attendance/performance records.
- Improve learning material continuously and the e-Learning platform for new hires and recurrent training, adhering to company standards.
- Adapt to both virtual and in-person training environments as required.
- Serve as a Subject Matter Expert (SME) of TA Connections’ technology applications, providing insights on features, processes, and their impact on airline and vendor configurations, processes and customer service agents’ activities.
- Collect and analyze information on airline-specific and generic processes to recommend updates and enhancements to the training agenda, topics, materials, and methodologies.
- Stay current with industry trends by actively participating in training updates for self-development and adapting materials to changes in the work environment.
- Must have 1+ years of training or equivalent experience.
- 1+ years working in an operational customer service environment (airline/hotel industry experience a plus).
- Proficient with Word, Excel, PowerPoint, and Outlook.
- Ability to work in a deadline-driven setting, effectively managing multiple tasks and priorities.
- Ability to adjust hours and days of work to meet trainees’ time zones and availability (late/early hours, holidays, weekends) may occur.
- Attention to detail and a desire and ability to deliver a polished product.
- Ability to work independently and as a contributing team member.
- Excellent organizational skills.
- Bachelor’s degree.
- Excellent coaching skills.
- Self-starter with an innovative approach to designing solutions.
- Experience with creating presentations, using MS PowerPoint and other presentation tools.
- Experience in creating online learning a plus.
- Ability to generate rapport with a wide audience of people of various cultures.
- Excellent communication skills (written, verbal and interpersonal).
- Ability to influence others with strong interpersonal skills.
- A demonstrated passion for learning and developing employees at all levels.
- Strong listening, problem solving, and multi-tasking skills.
- 4 X Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Training Specialist in London employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Corpay or in the training field on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to training and development. We should also think of examples from our past experiences that showcase our skills and adaptability.
✨Tip Number 3
Show off our passion for learning! During interviews, let’s talk about how we stay updated with industry trends and how we’ve adapted our training methods in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to match what Corpay is looking for.
We think you need these skills to ace Training Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience as a Training Specialist. We want to see how your skills align with the role, so don’t hold back on showcasing your training expertise!
Show Off Your Communication Skills: Since this role involves a lot of interaction with trainees, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in past roles.
Highlight Your Organisational Skills: As a Training Specialist, you'll need to manage multiple training sessions and materials. In your application, give us a glimpse of your organisational prowess—mention any tools or methods you use to keep everything on track!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Corpay
✨Know Your Training Stuff
Make sure you brush up on your training methodologies and techniques. Familiarise yourself with the latest trends in training, especially in the airline and customer service sectors. Being able to discuss how you would structure a training programme or adapt materials for different learning styles will show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Training Specialist, you'll need to communicate effectively with diverse groups. Prepare examples of how you've successfully led training sessions or provided feedback in the past. Highlight your ability to engage trainees and adapt your communication style to suit different audiences.
✨Be Ready to Discuss Your Experience
Think about your previous roles and how they relate to this position. Be prepared to talk about your experience in operational customer service environments and any specific challenges you've faced. This will help demonstrate your understanding of the industry and your capability to train others effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the training programmes at Corpay, their expectations for the role, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
