Implementation Manager in London

Your role
Corpay is currently looking to hire an Implementation Manager within our Corporate Complete division. This role will lead the onboarding and successful implementation of UK clients across our AP automation, FX, and corporate card solutions. You will oversee the full delivery of client onboarding projects, working closely with Sales, Product, and Customer Success to ensure seamless integration of our products into client systems and processes.

In this role, you will drive operational excellence, optimize delivery timelines, and align cross-functional teams around shared delivery goals. You will report directly to the VP Product Corpay Complete and collaborate regularly with internal and external stakeholders.

What You\’ll Be Doing
This is a role, requiring regular presence at client sites and participation in regional team meetings. Corpay will set you up for success by providing:

• Assigned workspace in the office
• Company-issued equipment

Client Onboarding & Delivery Execution

• Manage the full implementation lifecycle from contract signature to go-live
• Oversee complex onboarding timelines (typically 6–12 weeks) across multiple client stakeholders
• Coordinate with clients\’ finance/IT teams on product setup, integrations, and operational alignment

Process & Documentation

• Refine onboarding processes and delivery playbooks
• Produce and maintain documentation, including onboarding forms and product guides

Team & Cross-Functional Collaboration

• Collaborate with US onboarding teams to absorb best practices and train internal UK delivery staff
• Partner with Product, Engineering, and Sales to support pre-sales scoping and solution delivery

Client Engagement & Support

• Act as point-of-contact for clients during implementation.
• Provide ongoing post-onboarding support and ensure client satisfaction and delivery on time and budget

Qualifications & Skills

• Bachelor\’s degree in Business, Computer Science, Engineering, or a related field
• 5+ years in implementation, solution engineering, technical pre-sales or customer onboarding roles, with ERP/SaaS/Finance systems
• Experience working with accounts payable and working on ERP systems is a must
• AP Automation is preferred
• Has been in a high growth business such as a scale up or growth business unit
• Proven track record of implementations across Mid-Cap and Enterprise customers and software solutions

Skills

• Deep understanding of AP processes, and ERP/API integrations
• Building operational processes from the ground up
• Payments (card, BACS, FP, FX) experience desirable but not essential
• Able to converse with