At a Glance
- Tasks: Manage customer accounts and enhance their experience while driving revenue growth.
- Company: Join Corpay, a global leader in innovative payment solutions.
- Benefits: Enjoy life insurance, private healthcare, and access to LinkedIn learning.
- Other info: Work in a supportive environment with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in commercial payments.
- Qualifications: Proactive attitude with customer engagement experience preferred.
The predicted salary is between 27000 - 33000 £ per year.
Corpay is currently looking to hire a Customer Account Executive within our UK Customer Success Team. This position falls under our Card Payments line of business, based in Swindon.
In this role, you will be working within a high performing team, as an Account Executive, on a permanent, full-time basis. Reporting to the Team Manager, you will manage a portfolio of customers, ensuring an excellent customer experience while identifying opportunities to grow revenue. You will work closely with customers and internal teams to support business growth and promote solutions from the Corpay portfolio, including EV and expense management solutions.
As an Account Executive, you will be based from our Swindon office 5 days per week. Our business operating hours are Monday – Friday, 8:45am – 5.15pm.
Corpay will set you up for success by providing:
- Assigned workspace in office
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Manage and develop relationships with a portfolio of customers.
- Proactively engage with customers to improve their experience.
- Identify opportunities to increase revenue and transaction volume.
- Cross-sell relevant products and solutions.
- Work collaboratively with internal stakeholders to support customer success.
Qualifications and Skills
- Proactive and self-motivated.
- Strong customer focus and commercial awareness.
- Account management experience (advantageous).
- Experience in phone-based or customer engagement roles preferred.
- Proven track record of achieving key performance indicators in a results-driven environment.
Benefits and Perks
- 4 X Life insurance
- Pension scheme 5% employer contribution
- Private Healthcare
- Access to LinkedIn learning
- Free parking onsite
Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.
Customer Account Executive in London employer: Corpay
Corpay is an exceptional employer that fosters a dynamic work culture centred on innovation and collaboration, making it an ideal place for a Global Travel Operations Specialist. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, ensuring that our team members thrive in their careers. Located in the heart of a vibrant city, our office provides a stimulating environment where you can engage with diverse colleagues and contribute to shaping the future of commercial payments.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Executive in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Corpay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Corpay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Executive in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Corpay:Your cover letter is your chance to shine! Tell us why you want to work at Corpay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Corpay!
How to prepare for a job interview at Corpay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
