Client Service Manager Recruitment in London

Your roleWhat you'll be doingWhat We NeedCorpay is currently looking to hire a Client Relationship Manager - Deposit Platform within our Alpha Agency Solutions division. In this role, you will support the growth of our deposit platform by delivering an exceptional client onboarding experience, managing ongoing client relationships, and coordinating with internal stakeholders to ensure seamless service throughout the client lifecycle. You will report directly to the Head of Deposit Platform and regularly collaborate with Sales, Client Services, Compliance, Operations, and Relationship Management teams.How We WorkAs a Deposit Platform Client Relationship Manager, Corpay will set you up for success by providing:Assigned workspace in our London officeCompany-issued equipmentOngoing training and development opportunitiesRole ResponsibilitiesCoordinating the end-to-end client onboarding process from initial engagement through to account funding, partnering closely with Client Services, Compliance, and Operations teams.Providing clients and Relationship Managers with onboarding documentation, guidance, and support throughout the account opening process.Taking ownership of the onboarding journey, ensuring accountability until client accounts are fully operational.Collaborating with Sales and Relationship Management teams to deliver an outstanding client experience and identifying opportunities to grow wallet share.Monitoring zero-balance and dormant client accounts, engaging with clients to understand funding intentions and identifying opportunities for reactivation.Responding to inbound client enquiries, resolving issues where possible, and escalating complex matters to the appropriate internal teams or Relationship Managers.Maintaining high standards of client service by ensuring responsive, accurate, and professional communication.Assisting with the preparation of monthly Management Information (MI) reports and supporting business performance analysis.Providing data-driven insights to Relationship Managers to support client retention and business growth initiatives.Assisting the Head of Deposit Platform with ad hoc reporting, data analysis, and the preparation of client presentations and pitch materials.Creating and refining client-facing presentations, pitch decks, and product literature using Microsoft PowerPoint.Maintaining accurate client records and supporting continuous improvements to onboarding and client management processes.Qualifications & SkillsPrevious experience in a Client Relationship Management, Client Services, or Account Management role within Financial Services.Experience supporting client onboarding and account opening processes.Strong client relationship management and customer service skills.Analytical mindset with experience interpreting data and identifying trends to support business decisions.Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.Experience working with compliance and regulatory onboarding requirements within Financial Services is preferred.Bachelor's degree or equivalent professional experience is preferred.Benefits & Perks 25 days' annual leave plus 8 bank holidaysOption to buy or sell up to 5 days of annual leave annually through the benefits enrolment windowPension scheme with a minimum 3% employee contribution and up to 5% employer contribution from CorpayPrivate Medical Insurance through Vitality with no excess payable by employees; Corpay covers the standard 250 excess chargeAccess to the Gratitudes benefits platform, offering flexible discounts, supermarket savings of 4-5%, and a range of exclusive employee offersFree access to LinkedIn Learning, with thousands of courses to support ongoing professional and personal development#LI-LM1 #INDPRO-INTAbout CorpayAbout CorpayCorpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.Use of Artificial Intelligence in HiringCorpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.Candidate Privacy NoticeFor information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: .Pay PhilosophyCorpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.SummaryLocation: London The Point - Cross BorderType: Full time