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For Companies At a Glance
- Tasks: Manage system alerts, troubleshoot issues, and support teams and clients.
- Company: Join Corpay, a dynamic company focused on system reliability and improvement.
- Benefits: Hybrid work environment, formal training, and company-issued equipment.
- Other info: Collaborative culture with opportunities for growth and development.
- Why this job: Be the first line of support and make a real difference in system performance.
- Qualifications: Experience with AWS, strong SQL skills, and familiarity with APIs.
The predicted salary is between 40000 - 50000 £ per year.
Your role
Corpay is currently looking to hire a Support Engineer within our organisation. This role supports key business applications by managing system alerts, troubleshooting issues, and assisting both internal teams and clients. The position focuses on first-line support while contributing to system reliability, debugging, and continuous improvement initiatives.
What you'll be doing
As a Support Engineer, you will be responsible for managing and resolving system alerts, troubleshooting issues, supporting both internal teams and helping resolve client issues. You will collaborate with cross-functional teams to maintain and improve system reliability while playing a key role in debugging, root cause analysis, and system optimisation.
How We Work
As a Support Engineer, you will be expected to work in a hybrid environment based in our London office. Corpay will set you up for success by providing:
- Assigned office workspace and home office setup
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Act as the first point of contact for system alerts and issues raised by clients or internal teams
- Investigate system alerts, analyse logs, and trawl through data to diagnose and resolve issues effectively
- Use tools like Datadog and other monitoring platforms to detect and respond to system anomalies
- Collaborate with other departments (Settlements, Compliance, Client Services and Connectivity teams)
- Manage incidents in line with SLAs, ensuring timely resolutions
- Analyse system logs, debug issues and identify root causes
- Create and run scripts to query databases
- Work with APIs to debug integration issues
- Document common issues and resolutions
- Improve system performance and workflows
- Communicate directly with clients when needed
What We Need
- Hands-on experience with AWS
- Strong SQL/database skills
- Experience with APIs (REST)
- Strong debugging skills
Application Support Engineer | London, UK employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Engineer | London, UK
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Application Support Engineers and practice your answers. We recommend using the STAR method to structure your responses – it really helps to showcase your problem-solving skills.
✨Tip Number 3
Show off your skills! If you’ve got experience with AWS, SQL, or APIs, make sure to highlight that in conversations. Bring examples of how you've used these tools to solve real problems – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Engineer | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with system alerts, troubleshooting, and any relevant tools like AWS or SQL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with debugging and collaboration with cross-functional teams.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled issues in the past. We love seeing candidates who can think on their feet and come up with effective solutions, especially when it comes to system reliability and performance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Corpay
✨Know Your Tech
Make sure you brush up on your technical skills, especially with AWS, SQL, and APIs. Be ready to discuss your hands-on experience and how you've used these technologies in past roles. It’s a good idea to have specific examples of troubleshooting or debugging issues at the ready.
✨Understand the Role
Familiarise yourself with the responsibilities of an Application Support Engineer. Think about how you would manage system alerts and collaborate with cross-functional teams. Prepare to explain how you would approach incident management and ensure timely resolutions.
✨Practice Problem-Solving
Since this role involves a lot of troubleshooting, practice articulating your thought process when diagnosing issues. You might be asked to solve a hypothetical problem during the interview, so being able to clearly explain your approach will impress the interviewers.
✨Show Your Communication Skills
As you'll be communicating with both internal teams and clients, it’s crucial to demonstrate your ability to convey complex information clearly. Prepare examples of how you've effectively communicated technical issues to non-technical stakeholders in the past.