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For Companies At a Glance
- Tasks: Manage airline accounts and deliver innovative digital solutions while building strong customer relationships.
- Company: Join Corpay, a global leader in business payments with a focus on innovation and collaboration.
- Benefits: Remote work, company-issued equipment, and opportunities for professional growth.
- Why this job: Be the key contact for airlines and help shape the future of digital solutions.
- Qualifications: Experience in airline operations and account management preferred; passion for collaboration is a must.
- Other info: Dynamic remote-first environment with a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a motivated and multi-skilled Account Manager to join TA Connections as we continue to grow. This role is the primary point of contact between TA Connections and our airline customers, ensuring strong relationships, effective support, and successful delivery of digital airline solutions.
We are looking for someone with experience in airline operations such as airport passenger services, ramp operations, or inflight cabin crew, ideally combined with account management experience.
As an Account Manager, you will join a fast-paced, customer-facing team operating in a remote-first environment across London/EMEA (full remote). We will set you up for success by providing:
- Company‐issued equipment
- Formal remote onboarding and training
In this role you will also:
- Work from home as your primary base
- Attend client locations for onsite visits when required
- Travel occasionally for domestic and international customer engagements
Role Responsibilities
The responsibilities of the role will include:
- Serve as the primary point of contact between TA Connections and the customer
- Conduct weekly customer meetings to support issue management and open tickets
- Perform onsite client visits to strengthen customer relationships
- Coordinate change request estimates and customer invoicing for bespoke development
- Create monthly performance reports
- Work continuously within Jira for tracking support tickets, defects, and change requests
- Develop roadmap and upgrade plans in collaboration with product and development leads
- Build a deep understanding of customer rules, policies, and system configurations
- Support the rollout and implementation of new applications
- Deliver training on contracted solutions
- Plan and assist customers through application upgrades
- Provide functional input to future TA Connections product roadmap
- Identify upsell opportunities across features, integrations, and applications to grow revenue
Qualifications & Skills
Minimum Requirements
- 2-3 years' experience with an airline, ground handler, or airline system provider
- 1-2 years in an Account Management role preferred
- Exposure to software applications, ideally within the airline space
- Understanding of the software development lifecycle
- Ability to work independently and manage time efficiently
Preferred Qualifications
- Experience with Jira
- Passionate, creative, and collaborative person
- Self-motivated and proactive
- Flexible, driven, goal-oriented
- International passport with unrestricted travel
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging.
Account Manager - Disrupt and Digital in London employer: Corpay
Contact Detail:
Corpay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Disrupt and Digital in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the airline industry and let them know you're on the hunt for an Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of airline operations and digital solutions. Be ready to discuss how your experience aligns with the role and how you can bring value to the team at TA Connections.
✨Tip Number 3
Don’t forget to showcase your soft skills! As an Account Manager, building strong relationships is key. Share examples of how you've successfully managed client relationships in the past during your conversations.
✨Tip Number 4
Apply through our website for the best chance of landing that dream job! We want to see your application and get to know you better, so don’t hesitate to hit that apply button and show us what you've got!
We think you need these skills to ace Account Manager - Disrupt and Digital in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager. Highlight your experience in airline operations and account management, and don’t forget to mention any relevant software skills, especially with Jira!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the airline industry and how your skills align with our needs at TA Connections. Be sure to mention why you’re excited about this remote-first opportunity.
Showcase Your Customer Relationship Skills: As the primary point of contact, strong relationship-building skills are key. In your application, share examples of how you've successfully managed customer relationships in the past, especially in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting role. Plus, it’s super easy!
How to prepare for a job interview at Corpay
✨Know Your Airline Operations
Brush up on your knowledge of airline operations, especially in areas like passenger services and ramp operations. Being able to discuss your experience in these areas will show that you understand the industry and can relate to the customers you'll be working with.
✨Master the Art of Relationship Building
Since this role is all about maintaining strong relationships with clients, think of examples from your past where you've successfully built rapport. Prepare to share how you’ve handled difficult situations or turned around a challenging client relationship.
✨Familiarise Yourself with Jira
As you'll be using Jira for tracking support tickets and change requests, it’s a good idea to get comfortable with the platform. If you have experience with it, be ready to discuss how you've used it effectively in previous roles.
✨Show Your Proactive Side
This role requires someone who is self-motivated and proactive. Think of instances where you've taken the initiative to solve a problem or improve a process. Highlighting your drive and creativity will resonate well with the interviewers.
